Assistant General Manager-Cannabis

The Dispensary Assistant General Manager at Happy Munkey plays a pivotal role in supporting the Head of Retail in all aspects of dispensary operations. This position requires a passion for process excellence, a drive for results, and the ability to lead and influence a high-performing team. The Assistant General Manager ensures seamless functionality, exceptional customer service, and adherence to all relevant regulations. MUST HAVE DISPENSARY MANAGEMENT EXPERIENCE TO APPLY Duties and Responsibilities: Meet or exceed goals related to total store sales, profitability, and operational excellence. Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload. Assist in building a team that embodies Happy Munkeys brand by delivering exceptional service and driving customer loyalty to increase return visits. Review and interpret financial and operational reporting regularly, including store visits and audit results. Identify underperforming metrics and develop strategies leveraging company programs, tools, and resources to improve and grow the business. People: Create and ensure a cohesive work environment. Assist in attracting, hiring, and retaining a diverse team of top talent. Support training, coaching, and development of direct reports using company programs, tools, and resources. Promote an environment that inspires growth and engagement among associates. Model open communication by sharing enterprise strategy and corporate messaging with associates. Operations: Ensure compliance with Happy Munkey policies, regulations, and procedures. Use scheduling tools as directed to schedule associates effectively, providing exceptional customer experiences, reducing loss, and executing company directives. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, compliance, and loss prevention. Support continuous improvement by implementing company programs and influencing end-users buy-in. Additional Responsibilities: Assist the Head of Retail with overseeing daily operations, including staff supervision, customer service, and sales performance. Collaborate closely with the Inventory Manager to manage inventory levels effectively and optimize product availability. Handle customer inquiries and resolve issues promptly and effectively to maintain outstanding customer service. Assist with hiring, training, and scheduling staff to ensure adequate coverage and exceptional service delivery. Work closely with the Head of Retail to develop and execute strategies to drive sales and enhance customer satisfaction. Prepare comprehensive reports on sales performance, inventory management, and employee performance to inform decision-making and drive continuous improvement. Uphold Happy Munkeys commitment to maintaining a clean, safe, and welcoming environment for both customers and staff, ensuring compliance with health and safety standards. Qualifications and Competencies: Minimum 21 years of age. 3 years of managerial experience, preferably in a high-volume retail-based industry with a customer-centric approach. 2 years of broad cannabis experience. Proficient in Google Suite, Excel Exceptional interpersonal, communication, and customer service skills. Business acumen, ethical conduct, leadership, relationship management, performance management, personal effectiveness/credibility, consulting skills, and global & cultural awareness.