Seminole Gaming
AGM - ITALIAN REST
Seminole Gaming, Tampa, Florida, us, 33646
Overview:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore.Our Commitment to Service:We dont have customers, we have Guests. Unparalleled Service isnt just a part of our mission statement at Seminole Gaming; its a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.Benefits & Perks:We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!Appearance:How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.JOB DESCRIPTIONResponsibilities:This position is responsible assisting the Manager - Italian Restaurant with supervision of staff in our Italian Restaurant. This position will also assist with leading the team according to established standards and providing maximum customer service excellence while achieving financial goals in conjunction with the Executive Chef.
Essential duties include, but are not limited to:Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenueWorks in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standardsSpearheads menu item changes based on product mix reviews, industry trends and guest feedback seasonallyInstitutes cost control procedures, inventories and standards of performance following up to ensure completion of assigned projectsCounsels, guides, trains, and instructs assigned personnel in the proper performance of their duties developing interpersonal skills, organizational techniques and personal growth, including kitchen personnelWorks with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentationResponsible for the hiring, training, scheduling, discipline and termination of all front of house staff and front of house management within the guidelines of the departmentDevelops and implements operating standards where necessaryCommunicates with management, other departments, and designated personnel to address the needs of the POS systemProvides project leadership and project management as assignedIn the absence of senior F&B management provides leadership and direction for the department as requiredActs immediately on all customer complaints to insure that a correction is made whenever possible conflict resolution mediations that are courteousMaintain a high visibility and guest interaction in the dining room creating a memorable experience for regular guests and developing new guestsAttending off premise events to establish local connections and represent the restaurantMaster computer programs, including OpenTable reservation systemIdentify, communicate and coordinate inventory with the steward, insuring ordering of appropriate suppliesCreate atmosphere to brand standards, including lighting, music and temperature levelsVerify daily sales transactions, comps and voids through review of reportsAdhere to sanitation guidelines while maintaining a safe and well maintained dining roomConduct educational seminars for continued growth of all staffResponsible for the back of the house operations in the absence of the room chefConducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and proceduresOther assignments as directedCan interface effectively with BOH staff to produce a positive guest experienceAbility to interact with and guide guests toward wine and spirit pairings to enhance the dining experienceResponsible for analyzing market matrix trends, sharing feedback and input with the management and executive management teams accordingly and participating in telemarketing efforts as necessaryDevelop relationships with hotel partners and local concierges in an effort to support new businessQualifications:
Three (3) years fine dining experience within an assistant manager roleBachelor and/or Master's degree in business or related field preferredExperience in casino and/or hotel environment preferredProficient knowledge of Microsoft Office, Excel, and Word is requiredExcellent interpersonal, customer service, communication, team building, and problem solving skills are requiredExcellent verbal and written communication skillsAbility to coordinate multiple tasks at onceAbility to work with the POS systemsAbility to negotiate and build relationships with diverse departments and casino personnelAbility to implement strategic visions and plans into day to day operationsMust be able to respond calmly and make rational decisions when handling guest and employee conflictsMust be able to work independentlyMust be able to conduct conversations with customers and employees and speak distinctly and persuasively with othersMust be able to tolerate areas containing secondary smokeMust be able to work at a fast pace and in stressful situationsWork Environment:Duties and responsibilities are typically performed in a professional office setting and the front of house & back of house of the restaurant. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.Native American Preference Policy:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.Employment Process:Seminole Gamings employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug Screen
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore.Our Commitment to Service:We dont have customers, we have Guests. Unparalleled Service isnt just a part of our mission statement at Seminole Gaming; its a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.Benefits & Perks:We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!Appearance:How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than inch in length or mustaches that extend past inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.JOB DESCRIPTIONResponsibilities:This position is responsible assisting the Manager - Italian Restaurant with supervision of staff in our Italian Restaurant. This position will also assist with leading the team according to established standards and providing maximum customer service excellence while achieving financial goals in conjunction with the Executive Chef.
Essential duties include, but are not limited to:Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenueWorks in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standardsSpearheads menu item changes based on product mix reviews, industry trends and guest feedback seasonallyInstitutes cost control procedures, inventories and standards of performance following up to ensure completion of assigned projectsCounsels, guides, trains, and instructs assigned personnel in the proper performance of their duties developing interpersonal skills, organizational techniques and personal growth, including kitchen personnelWorks with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentationResponsible for the hiring, training, scheduling, discipline and termination of all front of house staff and front of house management within the guidelines of the departmentDevelops and implements operating standards where necessaryCommunicates with management, other departments, and designated personnel to address the needs of the POS systemProvides project leadership and project management as assignedIn the absence of senior F&B management provides leadership and direction for the department as requiredActs immediately on all customer complaints to insure that a correction is made whenever possible conflict resolution mediations that are courteousMaintain a high visibility and guest interaction in the dining room creating a memorable experience for regular guests and developing new guestsAttending off premise events to establish local connections and represent the restaurantMaster computer programs, including OpenTable reservation systemIdentify, communicate and coordinate inventory with the steward, insuring ordering of appropriate suppliesCreate atmosphere to brand standards, including lighting, music and temperature levelsVerify daily sales transactions, comps and voids through review of reportsAdhere to sanitation guidelines while maintaining a safe and well maintained dining roomConduct educational seminars for continued growth of all staffResponsible for the back of the house operations in the absence of the room chefConducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and proceduresOther assignments as directedCan interface effectively with BOH staff to produce a positive guest experienceAbility to interact with and guide guests toward wine and spirit pairings to enhance the dining experienceResponsible for analyzing market matrix trends, sharing feedback and input with the management and executive management teams accordingly and participating in telemarketing efforts as necessaryDevelop relationships with hotel partners and local concierges in an effort to support new businessQualifications:
Three (3) years fine dining experience within an assistant manager roleBachelor and/or Master's degree in business or related field preferredExperience in casino and/or hotel environment preferredProficient knowledge of Microsoft Office, Excel, and Word is requiredExcellent interpersonal, customer service, communication, team building, and problem solving skills are requiredExcellent verbal and written communication skillsAbility to coordinate multiple tasks at onceAbility to work with the POS systemsAbility to negotiate and build relationships with diverse departments and casino personnelAbility to implement strategic visions and plans into day to day operationsMust be able to respond calmly and make rational decisions when handling guest and employee conflictsMust be able to work independentlyMust be able to conduct conversations with customers and employees and speak distinctly and persuasively with othersMust be able to tolerate areas containing secondary smokeMust be able to work at a fast pace and in stressful situationsWork Environment:Duties and responsibilities are typically performed in a professional office setting and the front of house & back of house of the restaurant. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.Native American Preference Policy:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.Employment Process:Seminole Gamings employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug Screen
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).