Tier II Information Technology Support Technician

IT Support TechnicianOngoing ContractHouston, TXRequirements:5+ years of experience in a IT Support roleHeavy emphasis on Service Desk experience as well as Onsite Support experienceExcellent customer service and communication skillsTalking customers through a series of actions to resolve a problem.Supporting 450+ usersAttention to detail and good problem-solving skills.Providing timely and accurate customer feedback.Managing multiple cases at one time.Good written and verbal communication.Resolve technical issues in a timely manner using available resourcesDiagnosing and resolving network, software and hardware issues (remotely)

Proficient in:OS: Windows 10 and Mac OSSoftware: Cisco AnyConnect VPN client, Microsoft Office 365 products, internet browsersHardware: Dell PC, Apple, consumer routers and switchesDomain Services: Active Directory and managing users, computers and security groups (creation of these objects)