Altitude Trampoline Park
Assistant General Manager
Altitude Trampoline Park, West Palm Beach, Florida, United States, 33412
ASSISTANT GENERAL MANAGER
We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.
We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or wipe out with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!The Assistant General Manager will assist and execute all aspects of Altitude's operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.KEY RESONSIBILITIES
General
Work with and support the General Manager; assume GM responsibilities in his/her absence
Coach and develop a large and diverse team through clear written and verbal communication
Establish and uphold Altitude standards and expectations
Oversee Altitude's defined processes around inventory and reporting responsibilities
Oversee labor and spending for entire facility, within the park's guidelines
Develop the team by establishing profitability goals and rewarding positive behavior
People
Recruit and hire talent
Set and hold expectations of accountability with team, upholding brand standards
Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
Create a healthy work environment that promotes staff retention levels
Assure staffing levels meet business needs, while taking into account team member well-being
Lead and influence through effective motivation, celebrations, and accountability
Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
Guest Services
Create an on-brand Altitude guest experience through superior operations
Seek out guest feedback and use for management and hourly team development
Maintain a safe and secure facility for all park guests
QUALIFICATIONS & SKILLS
Management experience a plus but not required
Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
Workdays, evenings, weekends, and holidays as required
Operate in a fast-paced environment with constant distractions
Lift and carry over 30 pounds regularly
Act as a mentor and lead by strong example
Maintain a professional image
We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.
We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or wipe out with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!The Assistant General Manager will assist and execute all aspects of Altitude's operation including, but not limited to, guest services, food and beverage, training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.KEY RESONSIBILITIES
General
Work with and support the General Manager; assume GM responsibilities in his/her absence
Coach and develop a large and diverse team through clear written and verbal communication
Establish and uphold Altitude standards and expectations
Oversee Altitude's defined processes around inventory and reporting responsibilities
Oversee labor and spending for entire facility, within the park's guidelines
Develop the team by establishing profitability goals and rewarding positive behavior
People
Recruit and hire talent
Set and hold expectations of accountability with team, upholding brand standards
Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
Create a healthy work environment that promotes staff retention levels
Assure staffing levels meet business needs, while taking into account team member well-being
Lead and influence through effective motivation, celebrations, and accountability
Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
Guest Services
Create an on-brand Altitude guest experience through superior operations
Seek out guest feedback and use for management and hourly team development
Maintain a safe and secure facility for all park guests
QUALIFICATIONS & SKILLS
Management experience a plus but not required
Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
Workdays, evenings, weekends, and holidays as required
Operate in a fast-paced environment with constant distractions
Lift and carry over 30 pounds regularly
Act as a mentor and lead by strong example
Maintain a professional image