Tri City National Bank
Helpdesk Technician II
Tri City National Bank, Milwaukee, Wisconsin, United States, 53244
Overview:
Invest In You!
Tri City National Bank is your hometown bank. We believe in putting customers first, building relationships, and fostering a sense of community. We work in a team environment with opportunities for hard workers to grow personally and professionally. We enjoy celebrating success and great benefits along the way. Most importantly, we believe superior customer service paired with the right banking solutions help our customers and businesses fulfill their financial dreams, and our communities grow. Our ideal candidate believes in our mission, values continuous learning, and is comfortable adapting to change. If this resonates with you, apply today and come join our team.
#investinyouTri City is looking for a Helpdesk Technician II that will be responsible for providing technical assistance of various computer systems, hardware, and software. This role will work with the application, infrastructure and security personnel to complete tasks as assigned. In addition, this role will be responsible or responding to emails, answering phone call, or using Microsoft Teams chat to provide high quality customer service at all brank locations. Must have reliable transportation and ability to travel to all Tri City Branch Locations.Compensation: starting pay $22.00+ depending on experience.This position is located in-office at our Operations Center, located in West Allis, Wisconsin.Responsibilities:Responding to helpdesk requests on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware and software.Work helpdesk tickets until completed or escalate them as needed to other staff members.Training computer users on basic functionality or assisting them with research on business applications functions.Training other staff on troubleshooting and diagnosing problems.Gaining feedback from customers to improve training methods.Writing and editing knowledge base articles for IT internal use.Works closely with various Business Departments to ensure applications are installed, configured, and working correctly.Deploying applications to workstations using Microsoft SCCM.Manually installing Windows Updates/Patches, or other updates to business applications as needed in a team effort.Valid Drivers License and Insurance Some travel will be required for service calls. All Mileage is reimbursed at normal federal rate.A Mobile phone and participation in an on-call rotation is required. Monthly reimbursement for Mobile phone is provided.Qualifications:
Previous experience working on a Helpdesk in a corporate environment.Ability to Create Users in Active DirectoryAbility to manage user groups in Active DirectoryAbility to follow documented processes and procedures without supervision.Experience with Windows 10/11Ability to own processes and complete them on a weekly basis.Ability to deploy applications to workstations using SCCM.Ability to manage ticket workload and other weekly tasks you are responsible for.Experience working with upper-level managementExcellent communication and interpersonal skillsExperience using Microsoft Word and Microsoft Excel to create documentation and spreadsheets.Experience connecting a computer, monitor, keyboard, mouse and phone up at an employees desk.Ability to lift 50 pounds,Ability to physically move computer equipment between desks and buildings.General knowledge of TCP/IP configuration and how TCP/IP operates.Ability to configure TCP/IP Based printers.Experience troubleshooting general errors and issues and using a Knowledge Base.Good problem-solving, analytical, and team-work skillsAbility to learn now technologies and software.Self-motivated with the ability to research a problem and then ask questions and ask for assistance to verify the suspected issue and solution.QUALIFICATIONSAn Associates Degree in Information Services or Information Technology or student currently pursuing degree/certification in Information Technology at a technical school or university.2+ years of experience on a helpdesk.TECHNOLOGY EXPERIENCE REQUIREDExperience with Windows 10/11Experience using Google Chrome and Microsoft EdgeExperience using Microsoft Word and Microsoft ExcelExperience managing user accounts in Active Directory.Experience calling and working with software companies to address issues.Experience using Microsoft SharePoint.Experience writing Technical Documentation, how to guides, and build procedures.Experience using a Helpdesk ticketing system.Equal Opportunity Employer/Veterans/DisabledAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Reasonable AccommodationIf you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)
Invest In You!
Tri City National Bank is your hometown bank. We believe in putting customers first, building relationships, and fostering a sense of community. We work in a team environment with opportunities for hard workers to grow personally and professionally. We enjoy celebrating success and great benefits along the way. Most importantly, we believe superior customer service paired with the right banking solutions help our customers and businesses fulfill their financial dreams, and our communities grow. Our ideal candidate believes in our mission, values continuous learning, and is comfortable adapting to change. If this resonates with you, apply today and come join our team.
#investinyouTri City is looking for a Helpdesk Technician II that will be responsible for providing technical assistance of various computer systems, hardware, and software. This role will work with the application, infrastructure and security personnel to complete tasks as assigned. In addition, this role will be responsible or responding to emails, answering phone call, or using Microsoft Teams chat to provide high quality customer service at all brank locations. Must have reliable transportation and ability to travel to all Tri City Branch Locations.Compensation: starting pay $22.00+ depending on experience.This position is located in-office at our Operations Center, located in West Allis, Wisconsin.Responsibilities:Responding to helpdesk requests on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware and software.Work helpdesk tickets until completed or escalate them as needed to other staff members.Training computer users on basic functionality or assisting them with research on business applications functions.Training other staff on troubleshooting and diagnosing problems.Gaining feedback from customers to improve training methods.Writing and editing knowledge base articles for IT internal use.Works closely with various Business Departments to ensure applications are installed, configured, and working correctly.Deploying applications to workstations using Microsoft SCCM.Manually installing Windows Updates/Patches, or other updates to business applications as needed in a team effort.Valid Drivers License and Insurance Some travel will be required for service calls. All Mileage is reimbursed at normal federal rate.A Mobile phone and participation in an on-call rotation is required. Monthly reimbursement for Mobile phone is provided.Qualifications:
Previous experience working on a Helpdesk in a corporate environment.Ability to Create Users in Active DirectoryAbility to manage user groups in Active DirectoryAbility to follow documented processes and procedures without supervision.Experience with Windows 10/11Ability to own processes and complete them on a weekly basis.Ability to deploy applications to workstations using SCCM.Ability to manage ticket workload and other weekly tasks you are responsible for.Experience working with upper-level managementExcellent communication and interpersonal skillsExperience using Microsoft Word and Microsoft Excel to create documentation and spreadsheets.Experience connecting a computer, monitor, keyboard, mouse and phone up at an employees desk.Ability to lift 50 pounds,Ability to physically move computer equipment between desks and buildings.General knowledge of TCP/IP configuration and how TCP/IP operates.Ability to configure TCP/IP Based printers.Experience troubleshooting general errors and issues and using a Knowledge Base.Good problem-solving, analytical, and team-work skillsAbility to learn now technologies and software.Self-motivated with the ability to research a problem and then ask questions and ask for assistance to verify the suspected issue and solution.QUALIFICATIONSAn Associates Degree in Information Services or Information Technology or student currently pursuing degree/certification in Information Technology at a technical school or university.2+ years of experience on a helpdesk.TECHNOLOGY EXPERIENCE REQUIREDExperience with Windows 10/11Experience using Google Chrome and Microsoft EdgeExperience using Microsoft Word and Microsoft ExcelExperience managing user accounts in Active Directory.Experience calling and working with software companies to address issues.Experience using Microsoft SharePoint.Experience writing Technical Documentation, how to guides, and build procedures.Experience using a Helpdesk ticketing system.Equal Opportunity Employer/Veterans/DisabledAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Reasonable AccommodationIf you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)