SourcePro Search, LLC
Help Desk Applications Specialist
SourcePro Search, LLC, New York, New York, us, 10261
We are conducting a search for an experienced Help Desk Applications Specialist for a well-known law firm in their Hackensack, NJ office.
Work schedule will be Monday through Friday 9:30 a.m. - 5:30 p.m.
The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. It will require a high level of knowledge of the Firm's application suite and systems.
What You'll Do:
To be successful in this role, the candidate will also need strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.As part of the Help Desk team, this position includes providing hardware and software technical assistance to the Firm's users.Setup and support of video conferences to other Firm offices as well as outside entities as requested.Must be knowledgeable in Teams and hosting Zoom calls.Maintain inventory of Firm technical equipment and supplies.Rely on instructions and pre-established guidelines to perform the functions of the job.Excellent written and verbal communication skills.Beta-testing software applications.Experience with a ticket management system.Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.Provide, on a rotating basis, after hours on-call coverage for end user support.Experience with Microsoft Windows 10 desktop environment.Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.Legal specific software such iManage, Worksite, Workshare, etc preferred.Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.Travel to remote offices.Law firm or professional service firm background a plus.
Work schedule will be Monday through Friday 9:30 a.m. - 5:30 p.m.
The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. It will require a high level of knowledge of the Firm's application suite and systems.
What You'll Do:
To be successful in this role, the candidate will also need strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.As part of the Help Desk team, this position includes providing hardware and software technical assistance to the Firm's users.Setup and support of video conferences to other Firm offices as well as outside entities as requested.Must be knowledgeable in Teams and hosting Zoom calls.Maintain inventory of Firm technical equipment and supplies.Rely on instructions and pre-established guidelines to perform the functions of the job.Excellent written and verbal communication skills.Beta-testing software applications.Experience with a ticket management system.Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.Provide, on a rotating basis, after hours on-call coverage for end user support.Experience with Microsoft Windows 10 desktop environment.Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.Legal specific software such iManage, Worksite, Workshare, etc preferred.Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.Travel to remote offices.Law firm or professional service firm background a plus.