Cynet Systems
Desktop Support Technician
Cynet Systems, Fort Payne, Alabama, United States, 35967
Job Description:
ccurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.Break-fix, troubleshoot, and resolve software issues; Reimaging computers/hard drives.IMACD function including installation and decommission.Backing up and restoring user data, settings, and associated systems administration activities.ssist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.ssist with Incident and Problem management activities.Taking ownership of issues through to resolution on all appropriate requests.Categorize and prioritize end-user support requests (Incidents) and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information.Move equipment associated with escalated incidents and service requests.Performing asset inventory activities as needed.
ccurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.Break-fix, troubleshoot, and resolve software issues; Reimaging computers/hard drives.IMACD function including installation and decommission.Backing up and restoring user data, settings, and associated systems administration activities.ssist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.ssist with Incident and Problem management activities.Taking ownership of issues through to resolution on all appropriate requests.Categorize and prioritize end-user support requests (Incidents) and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information.Move equipment associated with escalated incidents and service requests.Performing asset inventory activities as needed.