EverWatch
Lead Help Desk Engineer
EverWatch, Annapolis Junction, Maryland, United States, 20701
Job Title:Lead Help Desk Engineer
Overview:
EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our countrys most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.EverWatch is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.Responsibilities:Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Experience with Linux is required
Qualifications:Fourteen (14) years experience as an SA or HD, in programs and contracts of similar scope, type, and complexity is required. Bachelors degree in Computer Science or related discipline from an accredited college or university is required.
Clearance Level:TS/SCI polygraph
Job Locations:US-MD-Annapolis Junction
Skills:integration, Process Engineering, Linux
Overview:
EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our countrys most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.EverWatch is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age (40 or older), disability, genetic information, citizenship or immigration status, and veteran status or any other factor prohibited by applicable law.Responsibilities:Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Experience with Linux is required
Qualifications:Fourteen (14) years experience as an SA or HD, in programs and contracts of similar scope, type, and complexity is required. Bachelors degree in Computer Science or related discipline from an accredited college or university is required.
Clearance Level:TS/SCI polygraph
Job Locations:US-MD-Annapolis Junction
Skills:integration, Process Engineering, Linux