EHR Support Analyst II

Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our EHR Support Analyst II - San Antonio opening with IT&S - San Antonio Division today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsITG - San Antonio Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.Free counseling services and resources for emotional, physical and financial wellbeing401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)Employee Stock Purchase Plan with 10% off HCA Healthcare stockFamily support through fertility and family building benefits with Progyny and adoption assistance.Referral services for child, elder and pet care, home and auto repair, event planning and moreConsumer discounts through Abenity and Consumer DiscountsRetirement readiness, rollover assistance services and preferred banking partnershipsEducation assistance (tuition, student loan, certification support, dependent scholarships)Colleague recognition programTime Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location. We are seeking an EHR Support Analyst II - San Antonio for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!Job Summary and QualificationsTheEHR Support Analyst II, serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility.TheEHR Support Analyst II,facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. AEHR Support Analyst II may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.GENERAL RESPONSIBILITIESServes as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.Leads and facilitates the facility's core clinical systems team on clinical IT activitiesProvides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requestsServes as project leader for facility-based implementations of clinical applications software releases and new products.Provides on-call assistance as needed.Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facilityFacilitates and manages maintenance of facility-specific dictionariesProvides input to customize base division policies and procedures, training, and best practices for use within the facility.Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.May develop clinical application reports as neededPerforms quality audits and tracks metrics related to clinical application useParticipates in meetings as a member of facility clinical leadershipPromotes system security and patient confidentiality and helps ensure complianceCoordinates the execution and use of tools for auditsBuilds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadershipAdheres to Code of Conduct and Mission & Value StatementParticipate in special projects as needed and performs other duties as assignedKNOWLEDGE, SKILLS & ABILITIES:Required:Understanding of clinical operations and processesUnderstands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACRDemonstrated ability to establish and build strong relationships across a broad range of personality typesDemonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writingDemonstrated customer orientationExcellent leadership and teaching abilitiesDemonstrated advanced computer skillsUnderstanding of reporting tools functionality and capabilitiesMust be able to drive to assigned sites to complete workPreferred:Proficiency in various programming and clinical application reporting toolsCustomer service orientation and/or trainingEDUCATION:Bachelor's degree preferredEXPERIENCE:One to Three years’ experience in clinical application support or related clinical work experienceCERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available.Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.ITG transforms healthcare and givespeople healthier tomorrows. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward. We do this byseeking, embracing, developing, and delivering technology for patient care.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses."Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare. Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN Senior Vice President and Chief Nursing Executive If you find this opportunity compelling, we encourage you to apply for our EHR Support Analyst II - San Antonio opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.