Tata Consultancy Services
Field Service /Desktop Support Engineer
Tata Consultancy Services, Gregory, Texas, us, 78359
Must Have Technical/Functional Skills
:Advanced knowledge in infrastructure projects, operations systems, and data analytics.Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).Testing, troubleshooting, and diagnosing computer error messages and failures.Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.Understanding of technology offerings and businesses supported.Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.Genuine interest in continuous feedback, learning, and growth opportunities.Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.Escalate issues to next level support if needed.Work with the team and create Technical Knowledge Base article.Strong analytical and problem resolution skills.Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.Knowledge of Imaging PCs.Knowledge of Vendor Management.Knowledge of Commissioning & Decommissioning of assets.Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs).Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in ADRoles & Responsibilities:Laptop DeploymentImaging of LaptopsMaintenance of asset inventoryLaptop Break fixesLegal hold data backup
:Advanced knowledge in infrastructure projects, operations systems, and data analytics.Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).Testing, troubleshooting, and diagnosing computer error messages and failures.Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.Understanding of technology offerings and businesses supported.Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.Genuine interest in continuous feedback, learning, and growth opportunities.Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.Escalate issues to next level support if needed.Work with the team and create Technical Knowledge Base article.Strong analytical and problem resolution skills.Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.Knowledge of Imaging PCs.Knowledge of Vendor Management.Knowledge of Commissioning & Decommissioning of assets.Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs).Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in ADRoles & Responsibilities:Laptop DeploymentImaging of LaptopsMaintenance of asset inventoryLaptop Break fixesLegal hold data backup