Central City Concern
Portfolio Manager
Central City Concern, Portland, Oregon, United States, 97204
Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.
SUMMARY : The Portfolio Manager supports the Central City Concern (CCC) Housing Department's strategic and operational objectives by:
•Coordinating, supervising and overseeing the CCC property management team;
•Analyzing operations and recommending procedure modifications to improve and maximize the financial performance of the real estate portfolio;
•Ensuring the provision of safe, livable communities and high quality, well-maintained properties through lease enforcement and maintenance activities.
•Supporting successful tenancies and helping residents work toward self-sufficiency.
This position regularly collaborates with multiple teams within the organization and with external stakeholders. The Portfolio Manager is supervised by the Director of Housing and exercises direct supervision over assigned department and site staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Financial Responsibilities
Assist in the preparation and management of annual operating and capital budgets for properties within assigned portfolio.Review and analyze monthly property financial statements and perform income and expense analysis. Recommend and implement plans to improve portfolio financial performance and prepare Status Reports.Responsible for daily financial oversight of assigned portfolio, including timely review and approval of invoices, tracking and resolving delinquent rents/collections, and expense management.Occupancy Responsibilities
Assist in the development, implementation and management of a successful marketing plan for each community.Monitor occupancy, waitlist and associated reports to ensure communities meet regulatory, revenue, and program performance goals.Ensure timely execution of unit make-ready tasks to meet performance goals; audit move-in/move-out procedures and documentation to protect CCC interest and assets in property.Coordinate evictions proceedings for lease violation(s) or for non-payment of rent; ensure eviction related actions and activities are documented and residents receivelease enforcement notices and warning letters in a timely manner; schedule eviction related conferences and meetings and assist legal counsel with case and court processes.
Supervisory Responsibilities
Hire, train and provide direct supervision to a team of community managers and assistant community managers.Meet regularly with property management team, assess performance, provide coaching opportunities, and develop individual work plans to ensure staff meet performance expectations.Prepare, submit and maintain accurate records, reports and paperwork including invoices, time cards, new hire/termination information, employee counseling and evaluations.Create and sustain a positive and professional work environment in the property management department and at communities to accomplish the objectives of the organization.Operational Responsibilities
Investigate tenant grievances, concerns in community, provide timely respond and recommendation for improvements.Assist with the development and preparation of annual capital needs assessments, capital budgeting and associated reports.Review and recommend contracts and bids for approval.Assist with the creation and implementation of new forms, policies and procedures.In cooperation with the Compliance Department, monitor compliance with all regulatory agreements.Develop and maintain relationships with resident services, programs and community services agencies in an effort to supplement property management services and improve tenant and client outcomes.Inspect each property on a regular basis (both scheduled and unscheduled visits), assuring the marketability, appeal, and maintenance of the community and units.Perform related duties and responsibilities as requiredSKILLS AND ABILITIES:
Ability to independently take a leadership role, plan, and direct the work of others.Working knowledge of Oregon Landlord-Tenant and Fair Housing laws.Strong computer skills especially in word processing and spreadsheet (Excel) applications.Ability to consistently multitask and perform in a complex and challenging environment and meet deadlines with minimal supervision.Knowledge of principles and practices of property management, supervision, training, performance evaluations, leasing, and marketing.Exemplify values that reflect the agency's culture, including integrity, a customer service orientation, cultural sensitivity, trustworthiness, flexibility and a willingness to change;Organizational skills to develop methods, principles and practices of report preparation, create and maintain business and resident files.Knowledge of preventive maintenance concepts, principles and activities.Working knowledge of LIHTC, HUD and related affordable housing programs.Principles and practices of negotiation, coordination, and conflict resolution. Ability to mediate disputes and resolve conflicts.Principles and practices of project finance and budget development, administration and control, plan property budgets, analyze expenditures to ensure compliance with budget, complete budget adjustments when necessary.Ability to gather relevant data, analyze problems, evaluate alternatives and make appropriate decisions and recommendations.Communicate clearly and concisely, both orally and in writing.Communicate and work with individuals and households with multiple, severe and chronic disabilities, mental illness, and diverse social and economic backgrounds.MINIMUM QUALIFICATIONS:
High School Diploma or GED required. Bachelor's or other advanced degree preferred.Requires 3 years of increasingly responsible community management experience, with responsibility for 100+ units, to include some Tax Credit, HUD, and/or affordable housing experience. Work history must include 2 years of supervisory experience with a preference for community management or related real-estate supervisory experience.Active and current Housing Credit Certified Professional (HCCP) certification through the National Association of Home Builders preferred, but does not count toward 2-year requirement.Experience using Yardi and TenantTech preferred.Must pass a pre-employment drug screen and background check.Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.Must possess a current driver's license, pass a DMV background check, and be designated as an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver's training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum $100,000/$300,000 personal auto liability coverage.Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.Must adhere to agency's discrimination policies.Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:
Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.Comprehensive Medical, Vision, and Dental insurance coverage.Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!Excellent relocation package for those roles that qualify.Sabbatical Program offering extended time off at years 7, 14, and 21.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
SUMMARY : The Portfolio Manager supports the Central City Concern (CCC) Housing Department's strategic and operational objectives by:
•Coordinating, supervising and overseeing the CCC property management team;
•Analyzing operations and recommending procedure modifications to improve and maximize the financial performance of the real estate portfolio;
•Ensuring the provision of safe, livable communities and high quality, well-maintained properties through lease enforcement and maintenance activities.
•Supporting successful tenancies and helping residents work toward self-sufficiency.
This position regularly collaborates with multiple teams within the organization and with external stakeholders. The Portfolio Manager is supervised by the Director of Housing and exercises direct supervision over assigned department and site staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Financial Responsibilities
Assist in the preparation and management of annual operating and capital budgets for properties within assigned portfolio.Review and analyze monthly property financial statements and perform income and expense analysis. Recommend and implement plans to improve portfolio financial performance and prepare Status Reports.Responsible for daily financial oversight of assigned portfolio, including timely review and approval of invoices, tracking and resolving delinquent rents/collections, and expense management.Occupancy Responsibilities
Assist in the development, implementation and management of a successful marketing plan for each community.Monitor occupancy, waitlist and associated reports to ensure communities meet regulatory, revenue, and program performance goals.Ensure timely execution of unit make-ready tasks to meet performance goals; audit move-in/move-out procedures and documentation to protect CCC interest and assets in property.Coordinate evictions proceedings for lease violation(s) or for non-payment of rent; ensure eviction related actions and activities are documented and residents receivelease enforcement notices and warning letters in a timely manner; schedule eviction related conferences and meetings and assist legal counsel with case and court processes.
Supervisory Responsibilities
Hire, train and provide direct supervision to a team of community managers and assistant community managers.Meet regularly with property management team, assess performance, provide coaching opportunities, and develop individual work plans to ensure staff meet performance expectations.Prepare, submit and maintain accurate records, reports and paperwork including invoices, time cards, new hire/termination information, employee counseling and evaluations.Create and sustain a positive and professional work environment in the property management department and at communities to accomplish the objectives of the organization.Operational Responsibilities
Investigate tenant grievances, concerns in community, provide timely respond and recommendation for improvements.Assist with the development and preparation of annual capital needs assessments, capital budgeting and associated reports.Review and recommend contracts and bids for approval.Assist with the creation and implementation of new forms, policies and procedures.In cooperation with the Compliance Department, monitor compliance with all regulatory agreements.Develop and maintain relationships with resident services, programs and community services agencies in an effort to supplement property management services and improve tenant and client outcomes.Inspect each property on a regular basis (both scheduled and unscheduled visits), assuring the marketability, appeal, and maintenance of the community and units.Perform related duties and responsibilities as requiredSKILLS AND ABILITIES:
Ability to independently take a leadership role, plan, and direct the work of others.Working knowledge of Oregon Landlord-Tenant and Fair Housing laws.Strong computer skills especially in word processing and spreadsheet (Excel) applications.Ability to consistently multitask and perform in a complex and challenging environment and meet deadlines with minimal supervision.Knowledge of principles and practices of property management, supervision, training, performance evaluations, leasing, and marketing.Exemplify values that reflect the agency's culture, including integrity, a customer service orientation, cultural sensitivity, trustworthiness, flexibility and a willingness to change;Organizational skills to develop methods, principles and practices of report preparation, create and maintain business and resident files.Knowledge of preventive maintenance concepts, principles and activities.Working knowledge of LIHTC, HUD and related affordable housing programs.Principles and practices of negotiation, coordination, and conflict resolution. Ability to mediate disputes and resolve conflicts.Principles and practices of project finance and budget development, administration and control, plan property budgets, analyze expenditures to ensure compliance with budget, complete budget adjustments when necessary.Ability to gather relevant data, analyze problems, evaluate alternatives and make appropriate decisions and recommendations.Communicate clearly and concisely, both orally and in writing.Communicate and work with individuals and households with multiple, severe and chronic disabilities, mental illness, and diverse social and economic backgrounds.MINIMUM QUALIFICATIONS:
High School Diploma or GED required. Bachelor's or other advanced degree preferred.Requires 3 years of increasingly responsible community management experience, with responsibility for 100+ units, to include some Tax Credit, HUD, and/or affordable housing experience. Work history must include 2 years of supervisory experience with a preference for community management or related real-estate supervisory experience.Active and current Housing Credit Certified Professional (HCCP) certification through the National Association of Home Builders preferred, but does not count toward 2-year requirement.Experience using Yardi and TenantTech preferred.Must pass a pre-employment drug screen and background check.Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.Must possess a current driver's license, pass a DMV background check, and be designated as an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver's training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum $100,000/$300,000 personal auto liability coverage.Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.Must adhere to agency's discrimination policies.Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:
Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.Comprehensive Medical, Vision, and Dental insurance coverage.Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!Excellent relocation package for those roles that qualify.Sabbatical Program offering extended time off at years 7, 14, and 21.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)