Children's National Hospital
Intake Coordinator - Takoma DC
Children's National Hospital, Washington, District of Columbia, us, 20022
This position is responsible to provide administrative leadership to clinical staff and conduct high volume psychosocial and psychiatric services to children in a comprehensive community and hospital-based outpatient mental health clinic. Responsible to obtain pertinent information through intake on the telephone for new patient appointments, make the appropriate assignment in the multiple specialty clinics including Mood Disorders, Neuro psychological testing, Infant and Toddler, Eating Disorder, OCD/Tourette's, Anxiety and ADHD.
Qualifications:Minimum Work Experience4 years Related experience (Required)
Previous experience in mental health intake. (Required)
Required Skills/KnowledgeExcellent customer service skills.Experience in healthcare setting preferred and computer knowledge necessary.Excellent verbal, interpersonal, and telephone skills required.Knowledge of medical terminology and CPT-4/ICD-9 coding preferred.Detail oriented, organized individual with demonstrated ability to prioritize, problem-solve and follow through.Working knowledge of mental health third party payers, eligibility requirements and ability to discuss medical and mental health benefits.Ability to make appropriate new patient assignments to clinician based on specialty clinic and/or refer to other medical health services both at Children's Hospital and other community mental health resources.Should have knowledge of computer database entry .Knowledge of charge entry and/or front desk operations.
Functional AccountabilitiesInsurance AuthorizationVerify insurance eligibility for anticipated services using any verification system (EVS, Envoy, MAMSI On-line, DIV A, ACEDS) and/or call insurance companies as appropriate.Coordinate patients, physicians and insurance companies to fulfill authorization requirements, facilitate document submission and communicate outcomes.Obtain authorization from insurance companies as appropriate; document authorization in Account Notes and appropriate fields.Patient Services
Obtain required clinical and financial information by conducting telephone intake; mail packet of information to families after initial phone intake; enter intake information into database.Greet patient, parent and staff in courteous and consumer-oriented manner; complete computer aided, on-line registration screen with parent/guardian via telephone or in person; schedule patient for appointment with physician, nurse or technical personnel using the on-line scheduling system.Discuss co-payment or payment-in-full requirements.Patient Triage
Appropriately triage treatment needs based on department guidelines.Refer requests to other medical, mental health services both at Children's National Medical Center and other community mental health resources when appropriate based on departmental guidelines.Assign cases to intake staff by clinical specialty after receipt of packets.Monitor wait list and assignment of cases to clinicians.Peer and Staff Training
Provide expertise to peers throughout the institution regarding protocols governing their specific department.Train COR staff on insurance, registration and scheduling requirements for the patients in their department.Provide input to manager about the registration errors for ongoing training purposes.Safety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceOrganizational AccountabilitiesMonthly Reports
Provide data for calculation of monthly statistical reports of intake calls and scheduled appointments for management.Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organizationCommitted to diversity and recognizes value of cultural ethnic differencesDemonstrate personal and professional integrityMaintain confidentiality at all timesCustomer Service
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing things
Qualifications:Minimum Work Experience4 years Related experience (Required)
Previous experience in mental health intake. (Required)
Required Skills/KnowledgeExcellent customer service skills.Experience in healthcare setting preferred and computer knowledge necessary.Excellent verbal, interpersonal, and telephone skills required.Knowledge of medical terminology and CPT-4/ICD-9 coding preferred.Detail oriented, organized individual with demonstrated ability to prioritize, problem-solve and follow through.Working knowledge of mental health third party payers, eligibility requirements and ability to discuss medical and mental health benefits.Ability to make appropriate new patient assignments to clinician based on specialty clinic and/or refer to other medical health services both at Children's Hospital and other community mental health resources.Should have knowledge of computer database entry .Knowledge of charge entry and/or front desk operations.
Functional AccountabilitiesInsurance AuthorizationVerify insurance eligibility for anticipated services using any verification system (EVS, Envoy, MAMSI On-line, DIV A, ACEDS) and/or call insurance companies as appropriate.Coordinate patients, physicians and insurance companies to fulfill authorization requirements, facilitate document submission and communicate outcomes.Obtain authorization from insurance companies as appropriate; document authorization in Account Notes and appropriate fields.Patient Services
Obtain required clinical and financial information by conducting telephone intake; mail packet of information to families after initial phone intake; enter intake information into database.Greet patient, parent and staff in courteous and consumer-oriented manner; complete computer aided, on-line registration screen with parent/guardian via telephone or in person; schedule patient for appointment with physician, nurse or technical personnel using the on-line scheduling system.Discuss co-payment or payment-in-full requirements.Patient Triage
Appropriately triage treatment needs based on department guidelines.Refer requests to other medical, mental health services both at Children's National Medical Center and other community mental health resources when appropriate based on departmental guidelines.Assign cases to intake staff by clinical specialty after receipt of packets.Monitor wait list and assignment of cases to clinicians.Peer and Staff Training
Provide expertise to peers throughout the institution regarding protocols governing their specific department.Train COR staff on insurance, registration and scheduling requirements for the patients in their department.Provide input to manager about the registration errors for ongoing training purposes.Safety
Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceOrganizational AccountabilitiesMonthly Reports
Provide data for calculation of monthly statistical reports of intake calls and scheduled appointments for management.Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organizationCommitted to diversity and recognizes value of cultural ethnic differencesDemonstrate personal and professional integrityMaintain confidentiality at all timesCustomer Service
Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication
Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving
Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility
Use resources efficientlySearch for less costly ways of doing things