Resolute Road Hospitality
General Manager
Resolute Road Hospitality, Sherwood, Oregon, United States, 97140
Job Type
Full-time
Description
The Hampton Inn & Suites located in Sherwood, Oregon is looking to add to our hospitality family! We're in the heart of Oregon wine country and the Tualatin River National Wildlife Refuge is just two miles from our door. Come join a wonderful group of people, and a great brand of hotels to start your career!
SUMMARY
Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
BENEFITS
Travel Perks
Optional Daily Pay
Flexible Schedules
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW
The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.
SUPERVISORY
The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution, and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members and future leadershipEnsure staff received proper training for each position, including safety training and standard operating proceduresManage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retentionConduct regular staff and employee meetingsEnsure all departments are profitable and maintain a cohesive working relationshipDelegate authority and assign responsibility to all employees and supervise work all work activitiesFacilitate open employee communication to discern grievances and respond to grievances in accordance with company policyRespond to guest requests and complaints timely, efficiently, appropriately, and in a professional mannerResponsible for hotel Brand satisfaction scores and all scores derived from guest feedbackOversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performanceAllocate funds, authorizes expenditures, and assists Management Company in budget planningProtect the assets of the hotel by enforcing and maintaining a preventative maintenance programProduce required weekly/monthly reports and inventories while meeting required deadlines for submittalResponsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoicesParticipate in the sales/revenue management efforts and processes at the hotel by daily interaction with Sales/Revenue ManagersCoordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deteriorationAssist in creating and achieving realistic and attainable operational goals and profitability objectivesQUALIFICATIONS & EXPERIENCE
Bachelor's Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred); or equivalent combination of education and experience5-7 years of experience in hospitality industry (required) 10+ years' experience (preferred)Previous General Manager experience (preferred)Knowledge of sales process, client base, and general market knowledgeKnowledge of revenue management and successfully forecast business on both short-term and long-term basisBasic to advanced knowledge of budget adherence and monthly financial analysisSKILLS & INTANGIBLES
Proficiently speak, read, write, and comprehend the English language required; ability to speak other languages (desired)Strong written and verbal communication skillsPossess proficient computer skills including proficient knowledge of MS Office products, and knowledge of brand operating systemsAble to work in fast paced environmentAble to prioritize, organize, and manage multiple tasksLead by example for all team membersAble to work independently with minimal supervision and desire to participate as part of a teamAble to assess/evaluate team member performance in a fair and consistent mannerAble to study, analyze and interpret complex activities and/or information to improve new practices or develop new approachesDevelop and maintain rapport with key community contacts to ensure a visible presence in the community
OTHER
General Manager will be required to work varying schedules based on needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Requirements
121RRHPDXSH
Salary Description
$65,000-$75,000 annually
Full-time
Description
The Hampton Inn & Suites located in Sherwood, Oregon is looking to add to our hospitality family! We're in the heart of Oregon wine country and the Tualatin River National Wildlife Refuge is just two miles from our door. Come join a wonderful group of people, and a great brand of hotels to start your career!
SUMMARY
Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
BENEFITS
Travel Perks
Optional Daily Pay
Flexible Schedules
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW
The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.
SUPERVISORY
The General Manager role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution, and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members and future leadershipEnsure staff received proper training for each position, including safety training and standard operating proceduresManage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retentionConduct regular staff and employee meetingsEnsure all departments are profitable and maintain a cohesive working relationshipDelegate authority and assign responsibility to all employees and supervise work all work activitiesFacilitate open employee communication to discern grievances and respond to grievances in accordance with company policyRespond to guest requests and complaints timely, efficiently, appropriately, and in a professional mannerResponsible for hotel Brand satisfaction scores and all scores derived from guest feedbackOversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performanceAllocate funds, authorizes expenditures, and assists Management Company in budget planningProtect the assets of the hotel by enforcing and maintaining a preventative maintenance programProduce required weekly/monthly reports and inventories while meeting required deadlines for submittalResponsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoicesParticipate in the sales/revenue management efforts and processes at the hotel by daily interaction with Sales/Revenue ManagersCoordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deteriorationAssist in creating and achieving realistic and attainable operational goals and profitability objectivesQUALIFICATIONS & EXPERIENCE
Bachelor's Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred); or equivalent combination of education and experience5-7 years of experience in hospitality industry (required) 10+ years' experience (preferred)Previous General Manager experience (preferred)Knowledge of sales process, client base, and general market knowledgeKnowledge of revenue management and successfully forecast business on both short-term and long-term basisBasic to advanced knowledge of budget adherence and monthly financial analysisSKILLS & INTANGIBLES
Proficiently speak, read, write, and comprehend the English language required; ability to speak other languages (desired)Strong written and verbal communication skillsPossess proficient computer skills including proficient knowledge of MS Office products, and knowledge of brand operating systemsAble to work in fast paced environmentAble to prioritize, organize, and manage multiple tasksLead by example for all team membersAble to work independently with minimal supervision and desire to participate as part of a teamAble to assess/evaluate team member performance in a fair and consistent mannerAble to study, analyze and interpret complex activities and/or information to improve new practices or develop new approachesDevelop and maintain rapport with key community contacts to ensure a visible presence in the community
OTHER
General Manager will be required to work varying schedules based on needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Requirements
121RRHPDXSH
Salary Description
$65,000-$75,000 annually