Volunteers of America Massachusetts
Intake Coordinator- SSVF
Volunteers of America Massachusetts, Lawrence, Massachusetts, us, 01842
The Opportunity: Intake Coordinator working with low income/ homeless veterans and their families to provide temporary financial assistance.
Job Type: Full-time, On Site
Pay: 70,000k/ year
Who We Are
|| VOAMASS gives members of the community who need help the most the services, support, and tools they need to create a fresh start. At VOAMASS, our dedicated integrated care teams are committed to serving the whole person
As Intake Coordinator,
you'll have a dynamic and critical role
facilitating the admissions process for our Supportive Services for Veteran Families Program. Our programs supports the well-being and stability of Veterans and their families who are homeless, experiencing housing instability As Intake Coordinator you will assess and evaluate clients to screen for qualifications and needs for additional services. In addition to client assessment and assignment, the Intake Coordinator will foster collaborative relationships with internal staff and external partners to ensure a seamless experience for clients.
Intake Coordinator Key Responsibilities:Serve as Point of Contact for all SSVF referrals to identify initial eligibility based on veteran status and income within VOAMASS SSVF service area.Assign potential participant to Outreach Specialist(s) for pre-screening and needs assignment to determine complete eligibility of SSVF enrollment.Audit pre-screened client files to ensure accurate data recording is conducted.Coordinate with Program Manager(s) to discuss veterans available for case management assignment.Maintain understanding of all VOAMASS veteran services programs to facilitate inter-agency client referralsConduct regular meetings with Outreach staff to case conference and review any policy changes.Refer clients who do not qualify for the SSVF program to other community services for assistance, or to other housing stabilization programs in their service area when they do not meet eligibility.Communicate to potential participants the process of the SSVF program and required documentation to proceed with program participationMaintain log of all veteran contact requesting SSVF services and track client determined to be ineligibleConduct Pre-Screen and Needs Assessment for time-sensitive cases and/or when Outreach staff is unavailableParticipate in all appropriate staff, supervision, and training meetings as needed for VOAMASS veteran services.The Intake Coordinator role is about making a difference in the lives of the people we serve. As an Intake Coordinator, you'll bring the following qualifications:
BA/AA degree preferred; however, a minimum of 5 years experience in a case management or related role may be substituted.Experience in clinical assessment, evaluation, targeted crisis management, treatment, and care planning of individuals with mental health, substance use, dual diagnosis, and co-occurring disorders.Knowledge of veteran issues, homelessness, and state & Federal resources highly preferred.Computer proficiency is preferred in electronic health records, Microsoft Word and Outlook.Demonstrated excellent written and communication skills.Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960's to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.
For full-time employees, including our Intake Coordinator, our comprehensive and generous benefits package includes:
Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employerMultiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking403(b) retirement plan with employer match24/7 nurse hotline for urgent health questionsEmployee assistance program to provide help with family concerns, stress management, legal issues, and moreEmployer-paid long-term disability and life insurancePet insuranceTuition remission programsLoan forgiveness (Public Service Loan Forgiveness (PSLF) program)Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment14 paid holidays, higher than industry averageFitness/wellness reimbursement to cover expenses such as gym membershipEmployee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.Cash bonus, with no annual cap, for referring other qualified candidates for employment
VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary Description
70,000/year
Job Type: Full-time, On Site
Pay: 70,000k/ year
Who We Are
|| VOAMASS gives members of the community who need help the most the services, support, and tools they need to create a fresh start. At VOAMASS, our dedicated integrated care teams are committed to serving the whole person
As Intake Coordinator,
you'll have a dynamic and critical role
facilitating the admissions process for our Supportive Services for Veteran Families Program. Our programs supports the well-being and stability of Veterans and their families who are homeless, experiencing housing instability As Intake Coordinator you will assess and evaluate clients to screen for qualifications and needs for additional services. In addition to client assessment and assignment, the Intake Coordinator will foster collaborative relationships with internal staff and external partners to ensure a seamless experience for clients.
Intake Coordinator Key Responsibilities:Serve as Point of Contact for all SSVF referrals to identify initial eligibility based on veteran status and income within VOAMASS SSVF service area.Assign potential participant to Outreach Specialist(s) for pre-screening and needs assignment to determine complete eligibility of SSVF enrollment.Audit pre-screened client files to ensure accurate data recording is conducted.Coordinate with Program Manager(s) to discuss veterans available for case management assignment.Maintain understanding of all VOAMASS veteran services programs to facilitate inter-agency client referralsConduct regular meetings with Outreach staff to case conference and review any policy changes.Refer clients who do not qualify for the SSVF program to other community services for assistance, or to other housing stabilization programs in their service area when they do not meet eligibility.Communicate to potential participants the process of the SSVF program and required documentation to proceed with program participationMaintain log of all veteran contact requesting SSVF services and track client determined to be ineligibleConduct Pre-Screen and Needs Assessment for time-sensitive cases and/or when Outreach staff is unavailableParticipate in all appropriate staff, supervision, and training meetings as needed for VOAMASS veteran services.The Intake Coordinator role is about making a difference in the lives of the people we serve. As an Intake Coordinator, you'll bring the following qualifications:
BA/AA degree preferred; however, a minimum of 5 years experience in a case management or related role may be substituted.Experience in clinical assessment, evaluation, targeted crisis management, treatment, and care planning of individuals with mental health, substance use, dual diagnosis, and co-occurring disorders.Knowledge of veteran issues, homelessness, and state & Federal resources highly preferred.Computer proficiency is preferred in electronic health records, Microsoft Word and Outlook.Demonstrated excellent written and communication skills.Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960's to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.
For full-time employees, including our Intake Coordinator, our comprehensive and generous benefits package includes:
Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employerMultiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking403(b) retirement plan with employer match24/7 nurse hotline for urgent health questionsEmployee assistance program to provide help with family concerns, stress management, legal issues, and moreEmployer-paid long-term disability and life insurancePet insuranceTuition remission programsLoan forgiveness (Public Service Loan Forgiveness (PSLF) program)Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment14 paid holidays, higher than industry averageFitness/wellness reimbursement to cover expenses such as gym membershipEmployee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.Cash bonus, with no annual cap, for referring other qualified candidates for employment
VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Salary Description
70,000/year