Joni and Friends
Administrative Coordinator
Joni and Friends, Matthews, North Carolina, us, 28106
Duties:Under the supervision of the Area Director, support the overall objectives of Joni and Friends' U.S. Ministries department. Perform duties and responsibilities including, but not limited toGeneral Administrative Duties
Support the Area Team model by executing assigned responsibilities to recruit, select, and equip Area TeamsGreet and receive guestsAnswer and direct incoming phone calls and retrieve messagesCreate, update, and distribute ministry materials such as prayer calendarsOrder products and office supplies, maintain product inventory, fill resource and information requestsProcess printing ordersSubmit business card and graphics orders through the Marketing toolboxGather data via Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applications. Provide standard reports and statistical analysisComplete monthly expense and other reportsOrder and manage holiday card mailingsParticipate in ongoing training in Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applicationsTrain, schedule, and oversee volunteers for assistance with administrative tasksEnsure Salesforce accuracy regarding volunteer contacts and campaign participationProvide event administrative support such as registration, name tags, participant materials, and follow-up
Development Duties
Enter daily donor updates (notes, contact changes, actions, etc.) into SalesforceMaintain database accuracyDocument constituent communications and touch points in Salesforce (manually or via Action imports)As Area Director requests, complete donor touchpoints (e.g., thank you calls for entry level donors)Run reports, and provide mailing listsFollow New Donor welcome process and complete timely mailing of New Donor thank you cards and welcome packetWrite and mail constituent and donor communication cards (birthday, prayer, sympathy, etc.)Use approved thank you designs in the Marketing Toolbox or obtain Area Director and Marketing approval for locally created thank you note designsCoordinate timely gift acknowledgement/thank you card mailings including recurring monthly (Luke 14 Friends) donorsCoordinate and complete Lapsed Donor calls/cards with volunteer supportManage email promotions with MarketingOrganize and complete any donor cultivation related projects (e.g., year over year comparison reporting and touches for entry-level donors)
Accounting and Income Submission
Follow all Joni and Friends Accounting policies. Complete training and maintain proficiency in Accounting software (Certify, Mineral Tree, Sage Intacct)Maintain Area Ministry checking account expense and petty cash records via Quicken/QuickBooks or other softwareReconcile monthly bank statementsSubmit thorough, timely, and accurate Area Ministry monthly reports, staff Visa/expense reports, and accounts payable requestsAssist with event payment processing (Family Retreat and other events)Deposit and process income weekly or immediately if ≥ $1,000Pay and/or automate office expense payments
Area Ministry Website and Social Media
Maintain Area Ministry website and submit timely updatesAs the Area Ministry's primary social media representative, schedule regular posts on specified platformsParticipate in any social media coaching and training calls hosted by the Marketing departmentMaintain social media calendar using Trello and other tools
Additional Responsibilities
Periodically drive to post office, bank, storage facilities, and other places of business for specific ministry purposesWork occasional evenings or weekends to assist with events or workshopsTravel overnight when necessary to attend retreats or conferences
Other duties and projects as assigned by supervisor to support department and organizational needsQualifications:Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faithDesire to serve in a growing and dynamic Christian service ministryBachelor's Degree or related experience requiredSalesforce or similar database experience requiredStrong organization and time management skills, including rigorous attention to detailMust have a valid driver's licenseAbility to lift 10-20 poundsMust be a self-starter, a team-player, and have strong interpersonal skillsPrevious administrative experience preferredStrong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the InternetUnderstanding of Christian ministry and specifically Joni and Friends is desirable
Compensation is $20.00-$22.00. This is a hybrid position. Employees are in the North Carolina office Monday, Tuesday, and Thursday, and remote Wednesday and Friday.
Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).
MINISTRY LIFE:
Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees "Lead like Jesus*" and perform their work with excellence.
CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:
Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends' programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:
Active Participation
- Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities
Continuous Growth
- Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry
Culture of Belonging Approach
- Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding
Integration of Faith and Work
- Ensure that Christian values are a driving force in all aspects of work
Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.
BIBLICAL COMMISSION:
"Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame...go out to the roads and country lanes and compel them to come in, so that my house will be full." Luke 14:21-23 (NIV)
VISION:
"A world where every person with a disability finds hope, dignity, and their place in the body of Christ."
MISSION:
"To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability."
VALUES:
Honor God in everything we doBuild relationships based on trust and respectMaintain integrity and excellence in programs and servicesPractice responsible stewardship
* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a "Best Christian Workplace" according to surveys by the Best Christian Workplace Institute (BCWI).
Support the Area Team model by executing assigned responsibilities to recruit, select, and equip Area TeamsGreet and receive guestsAnswer and direct incoming phone calls and retrieve messagesCreate, update, and distribute ministry materials such as prayer calendarsOrder products and office supplies, maintain product inventory, fill resource and information requestsProcess printing ordersSubmit business card and graphics orders through the Marketing toolboxGather data via Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applications. Provide standard reports and statistical analysisComplete monthly expense and other reportsOrder and manage holiday card mailingsParticipate in ongoing training in Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applicationsTrain, schedule, and oversee volunteers for assistance with administrative tasksEnsure Salesforce accuracy regarding volunteer contacts and campaign participationProvide event administrative support such as registration, name tags, participant materials, and follow-up
Development Duties
Enter daily donor updates (notes, contact changes, actions, etc.) into SalesforceMaintain database accuracyDocument constituent communications and touch points in Salesforce (manually or via Action imports)As Area Director requests, complete donor touchpoints (e.g., thank you calls for entry level donors)Run reports, and provide mailing listsFollow New Donor welcome process and complete timely mailing of New Donor thank you cards and welcome packetWrite and mail constituent and donor communication cards (birthday, prayer, sympathy, etc.)Use approved thank you designs in the Marketing Toolbox or obtain Area Director and Marketing approval for locally created thank you note designsCoordinate timely gift acknowledgement/thank you card mailings including recurring monthly (Luke 14 Friends) donorsCoordinate and complete Lapsed Donor calls/cards with volunteer supportManage email promotions with MarketingOrganize and complete any donor cultivation related projects (e.g., year over year comparison reporting and touches for entry-level donors)
Accounting and Income Submission
Follow all Joni and Friends Accounting policies. Complete training and maintain proficiency in Accounting software (Certify, Mineral Tree, Sage Intacct)Maintain Area Ministry checking account expense and petty cash records via Quicken/QuickBooks or other softwareReconcile monthly bank statementsSubmit thorough, timely, and accurate Area Ministry monthly reports, staff Visa/expense reports, and accounts payable requestsAssist with event payment processing (Family Retreat and other events)Deposit and process income weekly or immediately if ≥ $1,000Pay and/or automate office expense payments
Area Ministry Website and Social Media
Maintain Area Ministry website and submit timely updatesAs the Area Ministry's primary social media representative, schedule regular posts on specified platformsParticipate in any social media coaching and training calls hosted by the Marketing departmentMaintain social media calendar using Trello and other tools
Additional Responsibilities
Periodically drive to post office, bank, storage facilities, and other places of business for specific ministry purposesWork occasional evenings or weekends to assist with events or workshopsTravel overnight when necessary to attend retreats or conferences
Other duties and projects as assigned by supervisor to support department and organizational needsQualifications:Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faithDesire to serve in a growing and dynamic Christian service ministryBachelor's Degree or related experience requiredSalesforce or similar database experience requiredStrong organization and time management skills, including rigorous attention to detailMust have a valid driver's licenseAbility to lift 10-20 poundsMust be a self-starter, a team-player, and have strong interpersonal skillsPrevious administrative experience preferredStrong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the InternetUnderstanding of Christian ministry and specifically Joni and Friends is desirable
Compensation is $20.00-$22.00. This is a hybrid position. Employees are in the North Carolina office Monday, Tuesday, and Thursday, and remote Wednesday and Friday.
Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).
MINISTRY LIFE:
Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees "Lead like Jesus*" and perform their work with excellence.
CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:
Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends' programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:
Active Participation
- Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities
Continuous Growth
- Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry
Culture of Belonging Approach
- Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding
Integration of Faith and Work
- Ensure that Christian values are a driving force in all aspects of work
Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.
BIBLICAL COMMISSION:
"Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame...go out to the roads and country lanes and compel them to come in, so that my house will be full." Luke 14:21-23 (NIV)
VISION:
"A world where every person with a disability finds hope, dignity, and their place in the body of Christ."
MISSION:
"To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability."
VALUES:
Honor God in everything we doBuild relationships based on trust and respectMaintain integrity and excellence in programs and servicesPractice responsible stewardship
* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a "Best Christian Workplace" according to surveys by the Best Christian Workplace Institute (BCWI).