Service Center Specialist

Service Center Specialist at Xylem in Boise, Idaho, United States Job Description Join Xylem in the global mission to #LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring for a Service Center Specialist If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark THE ROLE : The Service Center Specialist will be responsible for performing duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits. CORE RESPONSIBILITIES : To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. + Manage inbound phone calls, online inquires and customer walk-ins + Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment + Strong collaboration with customers and branch staff on dealing with issues + Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail + Ability to document tasks in process flows + Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary + Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms + May be required to handle contract renewals and contract maintenance or changes of simple configura To view full details and how to apply, please login or create a Job Seeker account