Blaze Pizza
Assistant General Manager
Blaze Pizza, Cambridge, Massachusetts, us, 02140
Purpose of Position:
The Assistant Manager (AM) provides overall leadership through helping the General Manager (GM) build a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The AM leads by example in maximizing great guest service and running great shifts, and grow the business through use of brand standards and operations excellence tools to ensure business results are achieved.
Responsibilities:Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behaviorRecruit and equip employees to deliver great guest interactions and deliver consistent product qualityGuides performance conversations and uses coaching practices with Team MembersCommunicates performance growth and observations to the GM to support establishing a healthy bench of Team MembersGuest Satisfaction:
Apply local health and safety codes, and company safety and security policies on every shiftOversee inventory and labor allowances to successfully support a $1.5 mm - $2.5 mm restaurantEnsures safe restaurant environment conditions are met which puts guest safety is a priorityMonitors restaurant Speed with Service (SWS) and OLO performance targets every shiftServes as a role model in resolving guest feedback and works to exceed guest service standardsCoaches team on guest feedback, product quality and speed with service opportunitiesBusiness Acumen, Sales & Profit:
Communicates and schedules maintenance in the restaurant, monitors equipment cleaning schedules; coordinates facility upgrades or equipment replacement with corporate officeManages labor and team member performance behavior observations, takes corrective action where necessary, and communicates these finding to the GMProactively assists the GM in other operations excellence tasks, as assignedRequirements:
Positive and energetic self-starter, passion for leadershipHigh School diplomaBasic business math and accounting skills and strong analytical, decision-making skills1-2 years of operations management experience in the QSR, Fast-Casual, or Casual DiningProven skills in employee and guest satisfaction; financial performanceBasic computer literacy and data analytics knowledgeGood written and verbal communication skills with exceptional team building experienceAbility to lift, bend, stoop, walk and perform other physical tasks for hours
The Assistant Manager (AM) provides overall leadership through helping the General Manager (GM) build a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The AM leads by example in maximizing great guest service and running great shifts, and grow the business through use of brand standards and operations excellence tools to ensure business results are achieved.
Responsibilities:Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behaviorRecruit and equip employees to deliver great guest interactions and deliver consistent product qualityGuides performance conversations and uses coaching practices with Team MembersCommunicates performance growth and observations to the GM to support establishing a healthy bench of Team MembersGuest Satisfaction:
Apply local health and safety codes, and company safety and security policies on every shiftOversee inventory and labor allowances to successfully support a $1.5 mm - $2.5 mm restaurantEnsures safe restaurant environment conditions are met which puts guest safety is a priorityMonitors restaurant Speed with Service (SWS) and OLO performance targets every shiftServes as a role model in resolving guest feedback and works to exceed guest service standardsCoaches team on guest feedback, product quality and speed with service opportunitiesBusiness Acumen, Sales & Profit:
Communicates and schedules maintenance in the restaurant, monitors equipment cleaning schedules; coordinates facility upgrades or equipment replacement with corporate officeManages labor and team member performance behavior observations, takes corrective action where necessary, and communicates these finding to the GMProactively assists the GM in other operations excellence tasks, as assignedRequirements:
Positive and energetic self-starter, passion for leadershipHigh School diplomaBasic business math and accounting skills and strong analytical, decision-making skills1-2 years of operations management experience in the QSR, Fast-Casual, or Casual DiningProven skills in employee and guest satisfaction; financial performanceBasic computer literacy and data analytics knowledgeGood written and verbal communication skills with exceptional team building experienceAbility to lift, bend, stoop, walk and perform other physical tasks for hours