Mass General Brigham
Administrative Assistant, Sr
Mass General Brigham, Boston, Massachusetts, us, 02298
Description:
GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Womens Hospital is dedicated to:- serving the needs of our local and global community- providing the highest quality health care to patients and their families- expanding the boundaries of medicine through research- educating the next generation of health care professionalEvery employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:People: Focus on serving the community through collaboration and respectSelf Management: Accountability, professionalism and commitment to growth and developmentOrganization: A commitment to quality, service and exceptional performanceMeeting these expectations is key to the success of your department and the organization.This jobPRINCIPAL DUTIES AND RESPONSIBILITIES:Actual job duties may vary by department- Perform administrative duties under minimal supervision at the highest proficiency level.- Provides direct support to Division Chief and Administrator- Work is highly complex, non-repetitive and often project oriented,- Ability to problem solves and determine best course of action with little direction.- Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.- May direct workflow and lead others. Mentor other staff.- Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, apply knowledge as appropriate with little direction from Supervisor.- Track expense budgets, perform basic bookkeeping tasks and create financial reports.- Assist with training and orienting staff as needed.- Provide cross coverage as needed.- Follow HIPAA guidelines for the management of patient privacy and confidentiality.- Other duties, as assignedQualifications:Level of education required:- Minimum of a high school diploma or GED.Work experience required:- Minimum three years medical office or administrative support experience required.- Some additional training in office systems or other post high school education preferred. Associates Degree or higher level education preferred, but not required.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Technical skills required:- Knowledge of practice operations and standards.- Understanding of procedures including filing, copying, scanning, printing, and faxing.- Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.- Organization Skills: Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.- System Skills: Advanced computer skills. Ability to use all applicable applications at highest competency level.- Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.- Advanced understanding and use of medical terminology.- Advanced comprehension of billing and fiscal information.- Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.ADDENDUM A:BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respectInclusivenessDefinition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.1. Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles2. Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments3. Be professional when approached about behaviors that might be perceived as disrespectfulOpen CommunicationDefinition: The ability to effectively articulate and receive information in a clear, concise and timely manner.1. Practice active listening skills2. Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles3. Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience4. Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communicationBuilding Collaborative RelationshipsDefinition: Identifying opportunities and taking action to build relationships between ones area and other areas, teams, departments, units, or organizations to help achieve organizational goals.1. Take initiative to support others and build productive relationships that will lead to a cohesive workplace2. Interact effectively with other team members, departments and customers to accomplish organizational goalsOrganizational AwarenessDefinition: Understand how ones own work affects the organization as a whole and demonstrate a commitment to the organizational goals.1. Support and respect BWHs mission, vision, values and history2. Understand and recognize how your individual role and department impacts the organization2. Self Management: Accountability, professionalism and commitment to growth and developmentEmbracing ChangeDefinition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.1. Support and positively participate in organizational and/or job specific changes2. Initiate appropriate action when change is needed3. Be flexible and open to new ideas4. Adapt to shifting prioritiesPage 3 of 5Learning OrientedDefinition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.1. Demonstrate openness to learning from successes and failures2. Recognize and participate in learning opportunities3. Seek and share best practicesProfessionalismDefinition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times.1. Adhere to BWHs Code of Conduct, Guide to Ethical Standards, policies and procedures2. Align behavior with the organizational mission and values3. Practice respect in accordance to the BWH standards4. Demonstrate responsibility, reliability, and trustworthiness3. Organization: A commitment to quality, service and exceptional performanceQuality and Safety FocusDefinition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks.1. Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards)2. Adhere to established policies and procedures3. Take action to prevent errors4. Identify and report adverse events, errors and incidentsEfficiency and Performance ImprovementDefinition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes.1. Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes2. Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with ones roleProblem SolvingDefinition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action.1. Recognize actual and potential problems and take appropriate action towards a solution2. Offer assistance, as needed, when a potential problem situation is observed3. Use good judgment to keep manager informed of problems or issues, following department practiceService ExcellenceDefinition: Focusing ones efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers.1. Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors:2. .Engage with positive greetings and active listening3. Empathize by expressing understanding4. Educate throughout the information exchange5. Enlist thoughts and ideas from othersPage 4 of 54. General/Administrative Support: (required of all Administrative Support employees)Information GatheringDefinition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts.1. Identify specific information needed to clarify a situation or to make a decision2. Probe skillfully to get at the factsHOSPITAL WIDE RESPONSIBILITIES:These are required of all staff, regardless of position. Do not remove these standards. Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement
Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Primary Location MA-Boston-BWH Longwood Medical AreaWork Locations BWH Longwood Medical Area 75 Francis Street Boston 02115Administrative SupportJob Administrative SupportOrganization Brigham & Women's Hospital(BWH)Schedule Full-timeStandard Hours 40Shift Day JobEmployee RegularJob Posting Sep 26, 2024
GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham and Womens Hospital is dedicated to:- serving the needs of our local and global community- providing the highest quality health care to patients and their families- expanding the boundaries of medicine through research- educating the next generation of health care professionalEvery employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:People: Focus on serving the community through collaboration and respectSelf Management: Accountability, professionalism and commitment to growth and developmentOrganization: A commitment to quality, service and exceptional performanceMeeting these expectations is key to the success of your department and the organization.This jobPRINCIPAL DUTIES AND RESPONSIBILITIES:Actual job duties may vary by department- Perform administrative duties under minimal supervision at the highest proficiency level.- Provides direct support to Division Chief and Administrator- Work is highly complex, non-repetitive and often project oriented,- Ability to problem solves and determine best course of action with little direction.- Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.- May direct workflow and lead others. Mentor other staff.- Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, apply knowledge as appropriate with little direction from Supervisor.- Track expense budgets, perform basic bookkeeping tasks and create financial reports.- Assist with training and orienting staff as needed.- Provide cross coverage as needed.- Follow HIPAA guidelines for the management of patient privacy and confidentiality.- Other duties, as assignedQualifications:Level of education required:- Minimum of a high school diploma or GED.Work experience required:- Minimum three years medical office or administrative support experience required.- Some additional training in office systems or other post high school education preferred. Associates Degree or higher level education preferred, but not required.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:Technical skills required:- Knowledge of practice operations and standards.- Understanding of procedures including filing, copying, scanning, printing, and faxing.- Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.- Organization Skills: Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.- System Skills: Advanced computer skills. Ability to use all applicable applications at highest competency level.- Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.- Advanced understanding and use of medical terminology.- Advanced comprehension of billing and fiscal information.- Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.ADDENDUM A:BWH Behavioral Competencies1. People: Focus on serving the community through collaboration and respectInclusivenessDefinition: Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.1. Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles2. Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments3. Be professional when approached about behaviors that might be perceived as disrespectfulOpen CommunicationDefinition: The ability to effectively articulate and receive information in a clear, concise and timely manner.1. Practice active listening skills2. Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles3. Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience4. Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communicationBuilding Collaborative RelationshipsDefinition: Identifying opportunities and taking action to build relationships between ones area and other areas, teams, departments, units, or organizations to help achieve organizational goals.1. Take initiative to support others and build productive relationships that will lead to a cohesive workplace2. Interact effectively with other team members, departments and customers to accomplish organizational goalsOrganizational AwarenessDefinition: Understand how ones own work affects the organization as a whole and demonstrate a commitment to the organizational goals.1. Support and respect BWHs mission, vision, values and history2. Understand and recognize how your individual role and department impacts the organization2. Self Management: Accountability, professionalism and commitment to growth and developmentEmbracing ChangeDefinition: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.1. Support and positively participate in organizational and/or job specific changes2. Initiate appropriate action when change is needed3. Be flexible and open to new ideas4. Adapt to shifting prioritiesPage 3 of 5Learning OrientedDefinition: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.1. Demonstrate openness to learning from successes and failures2. Recognize and participate in learning opportunities3. Seek and share best practicesProfessionalismDefinition: Practice respect for self and others; and adhere to BWH standards, policies, and procedures at all times.1. Adhere to BWHs Code of Conduct, Guide to Ethical Standards, policies and procedures2. Align behavior with the organizational mission and values3. Practice respect in accordance to the BWH standards4. Demonstrate responsibility, reliability, and trustworthiness3. Organization: A commitment to quality, service and exceptional performanceQuality and Safety FocusDefinition: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks.1. Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards)2. Adhere to established policies and procedures3. Take action to prevent errors4. Identify and report adverse events, errors and incidentsEfficiency and Performance ImprovementDefinition: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes.1. Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes2. Maximize available resources to achieve performance measures; reduce waste, rework, and work-arounds consistent with ones roleProblem SolvingDefinition: Able to gather appropriate data and diagnose the cause of the problem before taking action; and if necessary develop alternative courses of action.1. Recognize actual and potential problems and take appropriate action towards a solution2. Offer assistance, as needed, when a potential problem situation is observed3. Use good judgment to keep manager informed of problems or issues, following department practiceService ExcellenceDefinition: Focusing ones efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers.1. Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors:2. .Engage with positive greetings and active listening3. Empathize by expressing understanding4. Educate throughout the information exchange5. Enlist thoughts and ideas from othersPage 4 of 54. General/Administrative Support: (required of all Administrative Support employees)Information GatheringDefinition: Identify and seek information needed to clarify a situation. Ask questions to discover the facts.1. Identify specific information needed to clarify a situation or to make a decision2. Probe skillfully to get at the factsHOSPITAL WIDE RESPONSIBILITIES:These are required of all staff, regardless of position. Do not remove these standards. Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.EEO Statement
Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Primary Location MA-Boston-BWH Longwood Medical AreaWork Locations BWH Longwood Medical Area 75 Francis Street Boston 02115Administrative SupportJob Administrative SupportOrganization Brigham & Women's Hospital(BWH)Schedule Full-timeStandard Hours 40Shift Day JobEmployee RegularJob Posting Sep 26, 2024