Dorman Products
Inside Dealer Sales Supervisor
Dorman Products, Anderson, Indiana, United States, 46518
Job SummaryAt SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for an Inside Dealer Sales Supervisor to assist with the day-to-day operations of the Inside Dealer Sales Team and Outside Dealer Sales Group. This critical role will help continue SuperATV's growth and impact in the off-roading industry.
Primary Duties
Supervise the Inside Dealer Sales team both in Madison, INand Shreveport. LA.
Support Outside Sales Representatives (OSR's)
Assist in IDST daily workload including working the e-mail and call line channels.
Establish performance goals to achieve SuperATV metrics for department employees.
Maintain and execute training for new / existing OSR's.
Drive and execute Inside Dealer Sales Teamrevenue generating campaigns.
Provide top notch customer service to the Dealer Network.
Maintain sales staff by recruiting, selecting, orienting, and training employees.
Identifying MAP (minimum advertised price) policy violations and address those violations with the Dealers.
Attend shows and events to represent the company as needed.
QualificationsQualified candidates will have experience with a call center environment, will be customer service oriented, having excellent leadership, communication, problem solving, and analytical skills are critical. Candidate will be skilled in the Microsoft Office Suite of products.
Education / ExperienceTwo years of previous Sales / Supervisory experience, is preferred. Occasional overnight travel is required.
#SuperATV
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.www.DormanProducts.com
Nearest Major Market:
Bloomington Indiana
Nearest Secondary Market:
Seymour
Job Segment:Outside Sales, Call Center Manager, Call Center Supervisor, Call Center, Sales, Customer Service
Primary Duties
Supervise the Inside Dealer Sales team both in Madison, INand Shreveport. LA.
Support Outside Sales Representatives (OSR's)
Assist in IDST daily workload including working the e-mail and call line channels.
Establish performance goals to achieve SuperATV metrics for department employees.
Maintain and execute training for new / existing OSR's.
Drive and execute Inside Dealer Sales Teamrevenue generating campaigns.
Provide top notch customer service to the Dealer Network.
Maintain sales staff by recruiting, selecting, orienting, and training employees.
Identifying MAP (minimum advertised price) policy violations and address those violations with the Dealers.
Attend shows and events to represent the company as needed.
QualificationsQualified candidates will have experience with a call center environment, will be customer service oriented, having excellent leadership, communication, problem solving, and analytical skills are critical. Candidate will be skilled in the Microsoft Office Suite of products.
Education / ExperienceTwo years of previous Sales / Supervisory experience, is preferred. Occasional overnight travel is required.
#SuperATV
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.www.DormanProducts.com
Nearest Major Market:
Bloomington Indiana
Nearest Secondary Market:
Seymour
Job Segment:Outside Sales, Call Center Manager, Call Center Supervisor, Call Center, Sales, Customer Service