Service Desk Specialist

SERVICE DESK ANALYSTThe IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist will provide first-level support for networking, cloud services, applications, and general IT troubleshooting as needed.Key Responsibilities:System Installation & Maintenance:Set up and install new personal computer systems for end-users.Regularly review, monitor, and perform necessary upgrades to maintain optimal performance of personal computers.Software Management:Install and maintain software applications across the organization.Provide training to users on software functionality and best practices.Hardware & Peripheral Support:Troubleshoot and manage printers, copiers, fax machines, and other IT equipment.Provide support for telephone systems, ensuring smooth operation and resolving any issues.User Support:Assist new employees with initial setup and orientation on IT hardware and software.Resolve issues submitted through help desk tickets, ensuring timely and efficient problem resolution.Asset Management:Maintain an up-to-date inventory of company IT assets, including both hardware and software.General IT Support:Address and resolve basic networking issues, cloud service problems, and application troubleshooting.Perform additional duties as assigned to support IT operations.Technical Skills:Comprehensive knowledge of PC hardware and software configurations.Proficiency in Microsoft Windows, networking, anti-virus software, email platforms, and Microsoft Office Suite.Strong ability to configure and troubleshoot printers and other peripherals in a networked environment.This role requires a proactive individual with strong technical expertise and a commitment to providing excellent customer service. The IT Service Desk Specialist will play a critical role in ensuring the smooth operation of the organization's IT systems and supporting the technological needs of its users.Thank You