MTM
Assistant General Manager (Transit)
MTM, Austin, Texas, us, 78716
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The
Assistant General Manager
works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and Cclients to ensure that the location is fully compliant with all contractual requirements.
Location: 509 Thompson Lane Austin, TX 78742
What you'll do:
Provide daily guidance and coaching for direct reports; monitor performanceProvide contract oversight and facilitation of Cclient needs with anticipation of growthEnsure most appropriate and cost effective transportation services are providedContinually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectivenessAddress any questions / concerns regarding site transit programMaintain general knowledge of contract and awareness of changesIdentifying potential risk and develop resolution processesAct as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely mannerContinually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectivenessAddress any questions / concerns regarding site transit programAssist with the oversight of vehicle maintenance programAssist and monitor employee training and developmentAssist with the continuing development of a relationship with the clientClient to ensure exceptional customer service needs and problem resolution processes are in placeMaintain general knowledge of contract and awareness of changesThorough understanding of MTM Transit policies and employee handbook guidelinesProvide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industryMaintain a "Safety First" attitude with the Client and personnelMaintain knowledge of local climate needs and issues pertaining to the passenger transportation industryThorough understanding of ridership policies to ensure smooth transportation servicesAssist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelinesAssist with the oversight and maintain thorough knowledge of MTM Transit departments and compliance programs within eachPerform additional duties as assigned or requiredWhat you'll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalentBachelor's Degree (or equivalent combination of education and experience) in a related field requiredAt least 4 years' experience managing a union environmentAt least 3 years' experience supervising and monitoring the delivery of contractual servicesAt least 4 recent years of working within Paratransit, or Fixed Route industry and at a large transit location.Thorough knowledge of ADA, DOT, FTA regulationsSkills:
Excellent interpersonal skills and ability to work with both internal and external stakeholdersMaintain in-depth knowledge of MTM Transit operations, company policies and guidelinesExtensive knowledge of Trapeze transit routing systemExtensive analytical and proven data collection methodsExceptional interpretation and problem solving skillsAbility to administer difficult conversation and facilitate coaching sessionsAbility to schedule, organize and prioritize multiple tasksExtensive knowledge of budget and cost analysisAbility to evaluate and resolve problems/ and issues in a constructive mannerModerate to advanced computer skillsAbility to maintain high level of confidentialityExtensive knowledge of how to establish key processes and proceduresEven better if you have...
Prior contract and or project management experience preferredBachelor's in related fieldWhat's in it for you:
Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring Opportunities
Salary Min: $120,000/ annually
Salary Max: $150,000/ annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTMTransit
What will your job look like?
The
Assistant General Manager
works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and Cclients to ensure that the location is fully compliant with all contractual requirements.
Location: 509 Thompson Lane Austin, TX 78742
What you'll do:
Provide daily guidance and coaching for direct reports; monitor performanceProvide contract oversight and facilitation of Cclient needs with anticipation of growthEnsure most appropriate and cost effective transportation services are providedContinually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectivenessAddress any questions / concerns regarding site transit programMaintain general knowledge of contract and awareness of changesIdentifying potential risk and develop resolution processesAct as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely mannerContinually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectivenessAddress any questions / concerns regarding site transit programAssist with the oversight of vehicle maintenance programAssist and monitor employee training and developmentAssist with the continuing development of a relationship with the clientClient to ensure exceptional customer service needs and problem resolution processes are in placeMaintain general knowledge of contract and awareness of changesThorough understanding of MTM Transit policies and employee handbook guidelinesProvide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industryMaintain a "Safety First" attitude with the Client and personnelMaintain knowledge of local climate needs and issues pertaining to the passenger transportation industryThorough understanding of ridership policies to ensure smooth transportation servicesAssist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelinesAssist with the oversight and maintain thorough knowledge of MTM Transit departments and compliance programs within eachPerform additional duties as assigned or requiredWhat you'll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalentBachelor's Degree (or equivalent combination of education and experience) in a related field requiredAt least 4 years' experience managing a union environmentAt least 3 years' experience supervising and monitoring the delivery of contractual servicesAt least 4 recent years of working within Paratransit, or Fixed Route industry and at a large transit location.Thorough knowledge of ADA, DOT, FTA regulationsSkills:
Excellent interpersonal skills and ability to work with both internal and external stakeholdersMaintain in-depth knowledge of MTM Transit operations, company policies and guidelinesExtensive knowledge of Trapeze transit routing systemExtensive analytical and proven data collection methodsExceptional interpretation and problem solving skillsAbility to administer difficult conversation and facilitate coaching sessionsAbility to schedule, organize and prioritize multiple tasksExtensive knowledge of budget and cost analysisAbility to evaluate and resolve problems/ and issues in a constructive mannerModerate to advanced computer skillsAbility to maintain high level of confidentialityExtensive knowledge of how to establish key processes and proceduresEven better if you have...
Prior contract and or project management experience preferredBachelor's in related fieldWhat's in it for you:
Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring Opportunities
Salary Min: $120,000/ annually
Salary Max: $150,000/ annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTMTransit