Dispatch Manager

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Salary: $60,000 - $70,000 per year

Our client is leading logistics company offering tailored transportation and supply chain solutions with a focus on efficiency and customer satisfaction. Leveraging advanced technology and industry expertise, the company delivers exceptional value to clients of all sizes, ensuring timely and reliable delivery of goods while enabling businesses to focus on their core operations

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career growth within a dynamic and growing company.
• Collaborative and inclusive work environment with a focus on teamwork and innovation.
• 401k + match

Job Details:

As a Dispatch Manager, you will be at the helm of our dynamic dispatch team, ensuring the smooth and efficient operation of our fleet. This is an exciting opportunity for a driven individual to take on a leadership role in our fast-paced logistics company. You will be responsible for managing a team of dispatchers, coordinating and overseeing the transportation of goods to ensure timely delivery. You will also be the point of contact for drivers and clients, resolving any issues that may arise, and ensuring high levels of customer satisfaction. This role requires strong organizational skills, excellent communication, and a keen eye for detail.

Responsibilities:

1. Oversee and manage the daily operations of the dispatch team.
2. Coordinate and assign delivery schedules to drivers.
3. Monitor and track shipments to ensure timely delivery.
4. Resolve any issues or delays in the delivery process.
5. Maintain communication with drivers, providing them with necessary support and guidance.
6. Ensure compliance with company policies and transportation regulations.
7. Develop and implement strategies to improve operational efficiency.
8. Handle customer inquiries and complaints, ensuring high levels of customer satisfaction.
9. Train and mentor new dispatch team members.
10. Prepare and present performance reports to senior management.

Qualifications:

1. A minimum of 5 years of experience as a Dispatch Manager or a similar role in the logistics industry.
2. Proven experience in managing a team.
3. Proficient in dispatch software and routing systems.
4. Excellent knowledge of transportation regulations and procedures.
5. Strong problem-solving abilities and a keen eye for detail.
6. Exceptional communication and leadership skills.
7. Ability to handle stressful situations and make decisions quickly.
8. High level of customer service orientation.
9. Bachelor’s degree in Business Administration, Logistics, or a related field is preferred.
10. Valid driver’s license is a plus.

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