Insight Global
Information Technology Support Technician
Insight Global, Pompano Beach, Florida, us, 33072
Year long contract with continuous extensions and growth opportunity!Must Haves:Experience with troubleshooting software for computers/laptops and also Android and iPhoneMECM
experience/ SCCMExperience with Audio Visual (proficiency with Polycom devices, setting up microsoft teams meetings, AV hardware, cameras, microphones etc.)Experience with: Windows, adobe, O365, microsoft teams, fixing corrupted OSD & PSD filesExperience with active directory/password resets/creating objects
(they will be supporting 650-700 customers/internal FDOT employees)Certification in A+General knowledge of printers to be able to replace toner & fix paper jamsExperience with ticketing systems
- they use ServiceNowRemediation experience with computersGreat communication/personality!Enterprise level experienceJob Responsibilities:Installs and configures computer hardware, software, systems, mobile devices, printers, and scannersAssists in coordinating audiovisual setups and video conferencing supportVirtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11Collaborate and assist with other areas of the IT department on projects and initiativesOnsite hours of operation are between 7:00 am and 6:00 pm, Monday through FridayParticipate in after-hours (evening & weekend) on-call rotationTravel to remote locations to provide support, as neededDay to Day:This individual will be assigned tickets every day and will be assisting internal customers with IT support. This may range from resolving issues with computers/phones/printers to setting up AV technology for conference MS teams meetings. They will be supporting various internal and external employees so customer service and strong communication are a must!
experience/ SCCMExperience with Audio Visual (proficiency with Polycom devices, setting up microsoft teams meetings, AV hardware, cameras, microphones etc.)Experience with: Windows, adobe, O365, microsoft teams, fixing corrupted OSD & PSD filesExperience with active directory/password resets/creating objects
(they will be supporting 650-700 customers/internal FDOT employees)Certification in A+General knowledge of printers to be able to replace toner & fix paper jamsExperience with ticketing systems
- they use ServiceNowRemediation experience with computersGreat communication/personality!Enterprise level experienceJob Responsibilities:Installs and configures computer hardware, software, systems, mobile devices, printers, and scannersAssists in coordinating audiovisual setups and video conferencing supportVirtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11Collaborate and assist with other areas of the IT department on projects and initiativesOnsite hours of operation are between 7:00 am and 6:00 pm, Monday through FridayParticipate in after-hours (evening & weekend) on-call rotationTravel to remote locations to provide support, as neededDay to Day:This individual will be assigned tickets every day and will be assisting internal customers with IT support. This may range from resolving issues with computers/phones/printers to setting up AV technology for conference MS teams meetings. They will be supporting various internal and external employees so customer service and strong communication are a must!