Senior Workforce Management

JOB REQUIREMENTS: Description Who We Are WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready. Culture Drives Our Success WPS\' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition Role Snapshot This position is responsible for short and long-term workforce forecasting and staff scheduling utilizing industry approved methodologies. This includes supporting proper metrics and criteria used to maintain daily, weekly, and monthly reports to forecast staffing. Additional details: Responsible for set up, maintenance of employee\'s schedules, and time off allotments within Workforce Management (WFM) application. Maintains trending and business performance reporting to support the service metric analysis. Conducts intraday and post-performance root-cause analysis of performance to ensure achievement of Operational Service Levels and key performance indicators providing actionable recommendations to meet service goals. Formulates and provides summary of analysis and recommendations to management and business leaders to assist in resolving business issues of workload factors. Analyzes and adjusts short-term and intraday forecasts. Develop \"what-if\" scenarios to facilitate optimal staffing levels or for contract bidding as needed. Supports intraday monitoring of queue performance and optimizing of scheduling to meet staffing goals. How do I know this opportunity is right for me? If you: You communicate with confidence, clarity, and sound reasoning when discussing concerns, ideas, and suggestions with all levels of staff and management Are able to think on your feet and... For full info follow application link. Wisconsin Physicians Service Insurance Corporation is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/334ED21481934186 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.