AmTrust Financial
Senior Claims Technical Operations Specialist
AmTrust Financial, Latham, New York, United States, 12110
Senior Claims Technical Operations Specialist
Job Locations
US-United States
Requisition ID
2024-17470
Category
Operations - Claims Support
Position Type
Regular Full-Time
Overview
The Technical Operations Specialist position will work with internal and external stakeholders and will report to the AVP of Claims Operations. This role is responsible for assistance with developing claims functional and process requirements for projects, enhancements, and technology innovations. It will require the individual to possess an excellent understanding of the (LOB) Claims business functions, focus on process improvements and will collaborate extensively with Claims staff. The individual is expected to display a high degree of focus on driving projects to completion while building relationships with stakeholders.The Technical Operations Specialist will work with business leads to bring national initiatives to the local level. They will also work with other departments to progress business needs in the areas of technology and compliance, plus act as a SME during strategic discussions, projects, and local movements. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.
Responsibilities
Timely execution of assigned projects and initiatives
Facilitates, and supports strategic process and technology initiativesAnalysis of ad hoc reports to assist in diagnosis of operational issuesEngages in claims data collection around process improvements and engages in analysis of the data to make recommended changesOwns process mapping needs based on claims process observations to identity efficiency opportunitiesSeeks to identify and understand business needs, and provide claims process solutions to enable impactful change in the claims organizationBuilds productive relationships across the organization, leading and influencing leadership to consider differing viewpoint that align initiatives and drive positive business outcomesAd hoc support for LOBCreation of job aids and frontline trainingParticpates in systems testing for Technology enhancementsPerforms other functionally related duties as assigned.
Qualifications
5+ years in Claims, preferably in Worker's CompBachelors degree or equivalent experienceAdvanced Excel and PowerPoint functionsBasic skills in process mapping and experience with strong Visio skillsProven organization and analytical skillsCreative problem-solver with strong quantitative skills that can spot patterns, trends, and opportunities in dataExcellent communication and interpersonal skillsWillingness to work extended hours when occasions demandAbility to travel, nationally, up to 40% of the time
Preferred:Experience in creating analytical reportsProject management skills or comparable experienceAdvanced degree or Six Sigma certifications
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Connect With Us!
Not ready to apply? Connect with us for general consideration.
Job Locations
US-United States
Requisition ID
2024-17470
Category
Operations - Claims Support
Position Type
Regular Full-Time
Overview
The Technical Operations Specialist position will work with internal and external stakeholders and will report to the AVP of Claims Operations. This role is responsible for assistance with developing claims functional and process requirements for projects, enhancements, and technology innovations. It will require the individual to possess an excellent understanding of the (LOB) Claims business functions, focus on process improvements and will collaborate extensively with Claims staff. The individual is expected to display a high degree of focus on driving projects to completion while building relationships with stakeholders.The Technical Operations Specialist will work with business leads to bring national initiatives to the local level. They will also work with other departments to progress business needs in the areas of technology and compliance, plus act as a SME during strategic discussions, projects, and local movements. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.
Responsibilities
Timely execution of assigned projects and initiatives
Facilitates, and supports strategic process and technology initiativesAnalysis of ad hoc reports to assist in diagnosis of operational issuesEngages in claims data collection around process improvements and engages in analysis of the data to make recommended changesOwns process mapping needs based on claims process observations to identity efficiency opportunitiesSeeks to identify and understand business needs, and provide claims process solutions to enable impactful change in the claims organizationBuilds productive relationships across the organization, leading and influencing leadership to consider differing viewpoint that align initiatives and drive positive business outcomesAd hoc support for LOBCreation of job aids and frontline trainingParticpates in systems testing for Technology enhancementsPerforms other functionally related duties as assigned.
Qualifications
5+ years in Claims, preferably in Worker's CompBachelors degree or equivalent experienceAdvanced Excel and PowerPoint functionsBasic skills in process mapping and experience with strong Visio skillsProven organization and analytical skillsCreative problem-solver with strong quantitative skills that can spot patterns, trends, and opportunities in dataExcellent communication and interpersonal skillsWillingness to work extended hours when occasions demandAbility to travel, nationally, up to 40% of the time
Preferred:Experience in creating analytical reportsProject management skills or comparable experienceAdvanced degree or Six Sigma certifications
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Connect With Us!
Not ready to apply? Connect with us for general consideration.