Senior IT Business Analyst

Who is USP?The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide. At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.Brief Job OverviewThis position will be responsible for elicitation, analysis, specification and validation of requirements and constraints to a level that enables effective development and operations of new or changed software, systems, processes, products, and services. The management of requirements throughout the whole of the delivery and operational life cycle of the software, system, processes, products, or services. The negotiation of trade-offs that are both acceptable to key stakeholders and within budgetary, technical, regulatory, and other constraints. The adoption and adaptation of requirements management lifecycle models based on the context of the work and selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. The Senior Business Analyst will play a crucial role in analyzing and optimizing our digital commerce platforms, customer journeys, and digital marketing initiatives. This role requires a deep understanding of digital commerce trends, customer behavior, and marketing analytics to drive data-driven decisions and improve overall business performance.How will YOU create impact here at USP?In this role at USP, you contribute to USP's public health mission of increasing equitable access to high quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.The Senior IT Business Analyst has the following responsibilities:Digital Marketing Analytics: Monitor and analyze digital marketing campaigns, providing insights and recommendations to improve campaign performance and ROI.Digital Commerce Analysis: Evaluate and optimize digital commerce platforms to enhance user experience, increase conversion rates, and drive revenue growth.Customer Journey Mapping: Analyze customer journeys across various touchpoints to identify pain points and opportunities for improvement, ensuring a seamless and engaging customer experience.Plans and drives scoping, requirements definition and prioritization activities for large, complex initiatives.Selects, adopts, and adapts appropriate requirements definition and management methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders.Negotiates with stakeholders to manage competing priorities and conflicts.Establishes requirements baselines. Ensures changes to requirements are investigated and managed.Contributes to the development of organizational methods and standards.Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change.Selects, adopts, and adapts appropriate business analysis methods, tools, and techniques, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.Who is USP Looking For?The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:Bachelor’s degree

in information technology, Business, relevant field, or equivalent work experience.At least four (4) years

of progressive experience in IT as Business Analyst, Consulting as Business Analyst, or a similar role.Demonstrates clear leadership.Communicates effectively at all levels to both technical and non-technical audiences.Understands the implications of new technologies. Understands and communicates industry developments, and the role and impact of technology in USP. Absorbs complex information.Promotes compliance with relevant legislation and the need for services, products and working practices to provide equal access and equal opportunity to people with diverse abilities.Takes the initiative to keep both own and colleagues' skills up to date.Manages and mitigates risk.Supervisory ResponsibilitiesNone.BenefitsUSP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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