Avaya IP Technicion

Job Requirements:Minimum 5 years of practical experience with Avaya UC solutionsOutstanding communication abilities encompassing both verbal and written formsAptitude for comfortable engagement with customers and colleagues to effectively fulfill job requirementsCapability to operate effectively under pressure, juggle diverse assignments, prioritize tasks, and assume full accountability for decisionsRequired certification: Avaya CMEssential Avaya CM ExperienceExperience with Aura Applications is a necessityPossession of ACIS (Avaya Certified Implementation Specialist) certificationAdditional credentials of AIPS (Avaya Implementation Professional Specialist), ASPS (Avaya Support Professional Specialist), ACSS (Avaya Certified Support Specialist), and ACSE (Avaya Certified Solution Expert) are advantageousUnderstanding of VoIP protocols, QoS standards and policiesWorking knowledge of Modular Messaging 5Required 5 years of experienceWorking knowledge of Microsoft UM and Integration with Avaya Switches (Nice to have: 4 years of experience)Strong working experience with AES, AAR/ARS (Required: 4 years of experience)Strong working experience with W/Class Routing, VDN, Vector's and ACD Call Center (Required: 4 years of experience)Strong working experience with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints (Required: 4 years of experience)Proven experience with Avaya CMS and IQ reporting (Required: 4 years of experience)

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