CHS, Inc
HR Operations Specialist
CHS, Inc, Juneau, Alaska, us, 99812
CHS, Inc HR Operations Specialist - Juneau, Alaska
CHS Inc. is a leading global agribusiness owned by farmers, ranchers, and cooperatives across the United States that provides grain, food, and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.SummaryThe HR Operations Specialist, Experienced is responsible for the coordination and facilitation of human resources related issue resolution and the ongoing maintenance of HR information for CHS. Major duties include providing superior customer service to employees, managers, and HR team members when delivering end-to-end resolution of customer service requests and inquiries. The HR Operations Specialist, Experienced provides support for core HR programs, projects, communications, and platforms; supports HR data management, process administration, documentation, and continuous improvement.ResponsibilitiesEmployee Experience Support
Deliver high-quality customer service to end users including employees, managers, HR partners, and external contacts.Ensure service level agreements are upheld by responding timely to all inquiries received by the HRC.Create value for customers through customer-focused solutions.Collect, interpret, and act upon feedback received from customers.Empathize with the internal customer (i.e., the employee) to understand their experience and diagnose their needs.
Data Quality and System Maintenance
Understand data from a variety of sources.Be a steward of the HRIS and Payroll systems with a focus on data integrity.Work with data in an ethical manner that protects confidentiality.Support and foster critical use of data for decision making.Identify opportunities to use automation and data to improve business performance including OpenText ServiceNow for HR and enhancements to the existing HR systems and processes.Improve HR practices through the application of digital technologies.Collaborate cross-functionally with HR COEs, HR business partners, and IT to document and identify improvement opportunities.Collaborate with HRC team members to modify or enhance processes as needed.
Minimum Qualifications (required)Bachelor’s degree in Human Resources, Organizational Leadership, Industrial Psychology, or other related field.1+ years of experience in HR and Customer Service.Demonstrated customer service acumen.Excellent communication, organizational, inter-personal, problem-solving, and critical-thinking skills.Change-oriented continuous improvement process skills.Ability to interact with employees and vendors in a professional manner.Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on customer service, quality, and timeliness.Possesses digital agility and technology acumen.Proficient in Microsoft Office (including Outlook, Excel).Additional QualificationsLEAN certification.Analytical capabilities, including report writing, requirements gathering, and HRIS system knowledge.SuccessFactors, Lawson, Dayforce, and/or ServiceNow experience.Physical RequirementsCHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives, and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills, and certifications.Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement, and adoption assistance, subject to the eligibility requirements for each benefit plan.CHS is an Equal Opportunity Employer/Veterans/Disability.Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to
chscareers@chsinc.com
to verify that the communication is from CHS.
#J-18808-Ljbffr
CHS Inc. is a leading global agribusiness owned by farmers, ranchers, and cooperatives across the United States that provides grain, food, and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.SummaryThe HR Operations Specialist, Experienced is responsible for the coordination and facilitation of human resources related issue resolution and the ongoing maintenance of HR information for CHS. Major duties include providing superior customer service to employees, managers, and HR team members when delivering end-to-end resolution of customer service requests and inquiries. The HR Operations Specialist, Experienced provides support for core HR programs, projects, communications, and platforms; supports HR data management, process administration, documentation, and continuous improvement.ResponsibilitiesEmployee Experience Support
Deliver high-quality customer service to end users including employees, managers, HR partners, and external contacts.Ensure service level agreements are upheld by responding timely to all inquiries received by the HRC.Create value for customers through customer-focused solutions.Collect, interpret, and act upon feedback received from customers.Empathize with the internal customer (i.e., the employee) to understand their experience and diagnose their needs.
Data Quality and System Maintenance
Understand data from a variety of sources.Be a steward of the HRIS and Payroll systems with a focus on data integrity.Work with data in an ethical manner that protects confidentiality.Support and foster critical use of data for decision making.Identify opportunities to use automation and data to improve business performance including OpenText ServiceNow for HR and enhancements to the existing HR systems and processes.Improve HR practices through the application of digital technologies.Collaborate cross-functionally with HR COEs, HR business partners, and IT to document and identify improvement opportunities.Collaborate with HRC team members to modify or enhance processes as needed.
Minimum Qualifications (required)Bachelor’s degree in Human Resources, Organizational Leadership, Industrial Psychology, or other related field.1+ years of experience in HR and Customer Service.Demonstrated customer service acumen.Excellent communication, organizational, inter-personal, problem-solving, and critical-thinking skills.Change-oriented continuous improvement process skills.Ability to interact with employees and vendors in a professional manner.Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on customer service, quality, and timeliness.Possesses digital agility and technology acumen.Proficient in Microsoft Office (including Outlook, Excel).Additional QualificationsLEAN certification.Analytical capabilities, including report writing, requirements gathering, and HRIS system knowledge.SuccessFactors, Lawson, Dayforce, and/or ServiceNow experience.Physical RequirementsCHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives, and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills, and certifications.Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement, and adoption assistance, subject to the eligibility requirements for each benefit plan.CHS is an Equal Opportunity Employer/Veterans/Disability.Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to
chscareers@chsinc.com
to verify that the communication is from CHS.
#J-18808-Ljbffr