City Wide Facility Solutions
Account Manager
City Wide Facility Solutions, Dayton, Ohio, United States, 45444
City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than just manage maintenance services for commercial facilities-we pride ourselves on being a partner that not helps our clients save time and solve problems, but keeps their facilities clean and safe.
ESSENTIAL FUNCTIONS
1. Responsible for the business operations of an assigned client contracted service area.
2. This position provides field support including training, guidance with starting new clients, troubleshooting customer request/complaints, coordinating site visits and develop long term relationships with clients and contractors.
3. Serve as the local point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards.
4. Manage, expand and diversify client relationships with an eye toward potential add-on sales opportunities and the ability to determine pricing, staffing and logistics.
5. Supervise and direct Night Manager(s); ensure the client's strategy is executed and all services are performed correctly.
6. Implement company policies and procedures associated with client service levels.
ADDITIONAL RESPONSIBILITIES
1. Work with a high level of autonomy on a daily basis but will still have access to support from the Director of Operations and our administrative support teams.
2. Negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
3. Promote the sales of, procure and monitor supplies for clients.
4. Effectively communicate all client issues with contractors and the Direct of Operations promptly address any client issues or problems that arise.
5. Use City Wide's CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
6. Discuss surveys with your clients and encourage participation. Communicate client survey responses to the Director of Operations, Night Managers, contractors
7. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
8. Participate and be present in monthly contractor paydays.
9. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
10. Notify Sales Executives of potential accounts in your territory, especially new construction.
EXPERIENCE
-3 - 5 year's sales/management experience in building maintenance, facility management or equivalent
experience.
-Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other
customer service route-based positions preferred.
Benefits
City Wide Facility Solutions has been nominated as a
BEST PLACES TO WORK
for Cincinnati and Dayton - 2 years in a row as well as receiving the Better Business Bureau's (BBB)
Torch Award
for ethics!
Medical/Dental/Vision offered after 30 days. Other amazing benefits include: 3 weeks of paid PTO, 6 paid holidays, Simple IRA with company match, Long & Short term disability offered at no cost to the employee along with Life and AD&D. This is a territory based opportunity and mileage is reimbursed at $ 0.625/per mile (capped at $450/month).
About Us/Culture
We are a dependable and positive organization built on a foundation of trust.Our work environment is healthy, supportive, dynamic and collaborative, allowing everybody to bring their best self to work every day and promotes growth and development.We are fast-paced and challenging.Our dress code reflects our image. We are proud to be the most professional service provider in an unprofessional industry.Family-oriented, flexible, and accommodating to employees' needs.
ESSENTIAL FUNCTIONS
1. Responsible for the business operations of an assigned client contracted service area.
2. This position provides field support including training, guidance with starting new clients, troubleshooting customer request/complaints, coordinating site visits and develop long term relationships with clients and contractors.
3. Serve as the local point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards.
4. Manage, expand and diversify client relationships with an eye toward potential add-on sales opportunities and the ability to determine pricing, staffing and logistics.
5. Supervise and direct Night Manager(s); ensure the client's strategy is executed and all services are performed correctly.
6. Implement company policies and procedures associated with client service levels.
ADDITIONAL RESPONSIBILITIES
1. Work with a high level of autonomy on a daily basis but will still have access to support from the Director of Operations and our administrative support teams.
2. Negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
3. Promote the sales of, procure and monitor supplies for clients.
4. Effectively communicate all client issues with contractors and the Direct of Operations promptly address any client issues or problems that arise.
5. Use City Wide's CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
6. Discuss surveys with your clients and encourage participation. Communicate client survey responses to the Director of Operations, Night Managers, contractors
7. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
8. Participate and be present in monthly contractor paydays.
9. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
10. Notify Sales Executives of potential accounts in your territory, especially new construction.
EXPERIENCE
-3 - 5 year's sales/management experience in building maintenance, facility management or equivalent
experience.
-Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other
customer service route-based positions preferred.
Benefits
City Wide Facility Solutions has been nominated as a
BEST PLACES TO WORK
for Cincinnati and Dayton - 2 years in a row as well as receiving the Better Business Bureau's (BBB)
Torch Award
for ethics!
Medical/Dental/Vision offered after 30 days. Other amazing benefits include: 3 weeks of paid PTO, 6 paid holidays, Simple IRA with company match, Long & Short term disability offered at no cost to the employee along with Life and AD&D. This is a territory based opportunity and mileage is reimbursed at $ 0.625/per mile (capped at $450/month).
About Us/Culture
We are a dependable and positive organization built on a foundation of trust.Our work environment is healthy, supportive, dynamic and collaborative, allowing everybody to bring their best self to work every day and promotes growth and development.We are fast-paced and challenging.Our dress code reflects our image. We are proud to be the most professional service provider in an unprofessional industry.Family-oriented, flexible, and accommodating to employees' needs.