Automotive Service Advisor

At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.Job SummaryAdvise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.ResponsibilitiesPromptly meets and greets customersDetermines the nature of customer problems; may make road test or visually inspect the vehicleCreates Repair Order Request (ROR) detailing service to be performed or merchandise to be soldObtains customer approval for service before delivering order to service personnelReviews completed repairs or services performed with customers and collects paymentMaintains cleanliness of showroom and re-stocks display as neededPerforms daily cash/sales procedures at close of business dayComplies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulationsComplies with BAR "Write it right" lawDesired QualificationsHigh School graduate or comparable vocational trainingKnowledge of computerized sales and marketing softwareKnowledge of auto/truck tire, lubrication and maintenance issuesExperience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctionsPreferred Experience:2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.Experience as a vehicle mechanic or lubrication technicianExperience in a high volume shop - We service 55-80 cars per day.Experience as a vehicle mechanic a plus but not required.Benefits and PerksExcellent Training and Development, WorldPac, SSF, and other classes paid forCompetitive CompensationFriendly Work EnvironmentTop Tier Benefits with 401k employer match, AFLAC, medical, dental, and life insuranceFamily centered, we all have kids and life outside of work and believe family time is very important.Compensation: $52,000.00 - $120,000.00 per yearThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations.We’ve built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on keep the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs.We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits.

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