Enterprise Holdings
Customer Experience Representative - Call Center- Boston Logan Airport
Enterprise Holdings, Boston, Massachusetts, us, 02298
OverviewThe responsibilities include providing a high level of customer service by assisting both internal and external customers, supporting their branch and rental needs. This specific position will be working in the Call Center, communicating primarily through email. The CXR will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.
The pay for this position starts at $21.46 / hour with the potential to make up to $31.46 / hour ($21.46 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $300 to $1400.
This position is located at
Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.
We offer:
Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule Available is:
Tuesday-Saturday: 9:00am-6:00pm
Responsibilities
Answer incoming customer inquiries via email for all three brands (Enterprise, National, and Alamo)
Responsible for logging and organizing items in the Lost and Found
Provide daily follow up with QSPs.
Responsible for working with customers with overdue rentals.
Provide assistance with Incomplete Rentals and Returns
Perform miscellaneous and backup duties job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have a High School Diploma or GED
Must currently have a valid US driver's license
Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must have at least 6 months of prior customer service experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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The pay for this position starts at $21.46 / hour with the potential to make up to $31.46 / hour ($21.46 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $300 to $1400.
This position is located at
Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.
We offer:
Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule Available is:
Tuesday-Saturday: 9:00am-6:00pm
Responsibilities
Answer incoming customer inquiries via email for all three brands (Enterprise, National, and Alamo)
Responsible for logging and organizing items in the Lost and Found
Provide daily follow up with QSPs.
Responsible for working with customers with overdue rentals.
Provide assistance with Incomplete Rentals and Returns
Perform miscellaneous and backup duties job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have a High School Diploma or GED
Must currently have a valid US driver's license
Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must have at least 6 months of prior customer service experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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