Cognizant North America
Client Relationship Manager - Life Sciences (No. Chicago)
Cognizant North America, Chicago, Illinois, United States, 60290
Life Sciences - Client Relationship ManagerLocation: Chicago (No. Chicago)Level: Associate DirectorAbout CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's
Life Sciences business unit
is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy.OverviewClient Relationship Managers (CRM) are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence.Key ResponsibilitiesBuild trusted relationships with client stakeholdersUnderstand the client environment, issues, and prioritiesWork with clients to define their problems and co-create solutionsDrive RFPs / proactive bids with regards to renewals, extensions, and expansionTrack Life Sciences industry trends relevant to client business and bring forth proactive ideas and solutionsServe as the day-to-day point of contact for the clientsResponsible for backlog growth including renewals and extensions of current engagementsLead the onsite project teams and ensure they understand the client environmentMeasuresA CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.Required QualificationsMinimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.Industry, domain expertise in Health Life SciencesExperience managing Client P&L of $15 + Million dollars
including reporting and metric assessment for the account.Sales, Life Sciences, Pharma, Account Management, and P&L responsibilities.BS Degree or equivalent experiencePreferred QualificationsMS or MBA degree preferredStrong background in a project environment and application development.Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environmentMust be detail oriented and able to manage and maintain all facets of complex assignments.Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implicationsDemonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiencesWork AuthorizationMust be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
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Life Sciences business unit
is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy.OverviewClient Relationship Managers (CRM) are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence.Key ResponsibilitiesBuild trusted relationships with client stakeholdersUnderstand the client environment, issues, and prioritiesWork with clients to define their problems and co-create solutionsDrive RFPs / proactive bids with regards to renewals, extensions, and expansionTrack Life Sciences industry trends relevant to client business and bring forth proactive ideas and solutionsServe as the day-to-day point of contact for the clientsResponsible for backlog growth including renewals and extensions of current engagementsLead the onsite project teams and ensure they understand the client environmentMeasuresA CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.Required QualificationsMinimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.Industry, domain expertise in Health Life SciencesExperience managing Client P&L of $15 + Million dollars
including reporting and metric assessment for the account.Sales, Life Sciences, Pharma, Account Management, and P&L responsibilities.BS Degree or equivalent experiencePreferred QualificationsMS or MBA degree preferredStrong background in a project environment and application development.Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environmentMust be detail oriented and able to manage and maintain all facets of complex assignments.Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implicationsDemonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiencesWork AuthorizationMust be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
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