Sports-Minded Customer Service Agent

We are seeking a dynamic and sports-minded individual to join our team as a Customer Service Agent. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Service Agents will have a competitive spirit, excellent communication skills and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.

Customer Service Agent Responsibilities:

• Engage with customers providing personalized assistance and resolving inquiries promptly.
• Assist customers with product recommendations, order placement, and tracking.
• Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
• Provide information and updates on products and services.
• Maintain accurate customer records and ensure data integrity within the CRM system.
• Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
• Continuously stay updated on competitive trends, products, and industry news to better serve customers.