Telecommunications Customer Service Representative - Entry Level - Training Prov

The customer comes first within any industry and that is no exception at Alpha K-Net. Our Telecommunications Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and customer outreach. As a Telecommunications Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Telecommunications Customer Service Representative’s service will be the difference between their encounter being just average or an exceptional one.

The primary purpose of the Telecommunications Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Telecommunications Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Telecommunications Customer Service Representative consist of:

• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Keeping a record of customer interactions, processed orders, and service schedules
• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Work with a team of other Telecommunications Customer Service Representative professionals