Sales & Customer Support Representative

Are you a tech-savvy professional with a passion for sales and delivering exceptional customer support? Do you enjoy troubleshooting and have an interest in telecommunications? If so, we have the perfect opportunity for you! Join our team as a Sales and Customer Support Representative, where you’ll help customers navigate the world of telecommunications while driving sales and providing outstanding support.

Responsibilities:

• Act as the primary point of contact for customers, providing both sales and support for telecommunications products and services.
• Proactively engage with customers to identify their needs and recommend the best service packages or upgrades, driving sales opportunities.
• Diagnose and resolve customer inquiries and technical issues through phone, email, and chat channels.
• Educate customers on product features, service options, and troubleshooting steps to ensure they get the most out of their telecommunications experience.
• Collaborate with internal teams to escalate and resolve complex issues, ensuring fast and effective solutions.
• Stay informed on the latest trends and advancements in telecommunications technology to offer cutting-edge solutions and product recommendations.
• Accurately document customer interactions, sales, and solutions in our CRM system to maintain detailed records and improve service efficiency.
• Identify opportunities to enhance customer satisfaction and sales efforts, contributing to the development of support materials and self-help resources.
• Provide feedback to internal teams on customer insights to assist in product and service improvements.