Database Principal Support Engineer - Information Integration/GoldenGate

Database Principal Support Engineer - Information Integration/GoldenGate at Oracle in Boise, Idaho, United States Job Description Job Description Please Note: This role is open to Sponsorship As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Responsibilities Leading contributor individually and as a team member that will provide technical support to Oracle customers utilizing various Oracle Information Integration products, primarily GoldenGate and Advanced Queuing. Work is non-routine and very complex, involving the application of advanced technical/business skills. Strong Oracle DBA skills and knowledge of replication products (i.e. GoldenGate, AQ, Streams, etc) is required. Oracle OCA and/or OCP certification a plus. Experience with non-Oracle db platforms (DB2, MySQL, MS SQL Server, etc) a plus. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, su To view full details and how to apply, please login or create a Job Seeker account