Customer Supply Chain Specialist

Job Summary

Provides dedicated customer supply chain support for an assigned channel of Customers and manages the complete order-to-invoice workflow. The Customer Supply Chain Specialist will not only manage shipments but will work to improve supply chain processes and efficiencies for the Retail division and resolve supply chain and vendor compliance issues.

Job Description

Responsibilities:

• Provide dedicated customer supply chain support to an assigned channel of customers and sales representatives. Advise customers and/or sales reps on product shortages, expected delivery dates and price changes.

• Build relationships with customer's supply chain team to maintain best-in-class order to invoice (OTI) efficiencies.

• Manage order process (EDI, manual, rush orders) for both customers and sales representatives.

• Resolve order blocks, price issues, inventory issues and follow-up with customers as needed.

• Collaborate with Customers and Sales to establish mutually agreeable lead-times for product delivery and schedule activities to consistently achieve those lead-times.

• Generate and review a complexity of reports related to open orders, operations and sales to monitor key performance indicators (KPIs) such as OTIF, Open Orders, Shipped Not Billed for assigned channel.

• Process OSI's (Operational Service Issues) that result from shortages /mis-picks, damaged freight, price discrepancies.

• Communicate with internal and external partners to meet vendor compliance requirements. Escalate when necessary to meet and improve customer’s vendor compliance scorecards.

• Responsible for accessing Customer portals to update and resolve order issues in accordance to Customer guidelines.

• Monitor Vendor Compliance Retail inbox in combination with the Appian site to ensure all tasks are completed promptly. Tasks must be resolved in Appian or disputes submitted within the required timelines. 

• Establish and maintain positive working relationships with internal departments such as receivables, pricing, marketing, returned goods, warehousing, and transportation to ensure smooth operations.

• Identify and evaluate cost-effective opportunities to streamline operations, enhance customer service, and minimize operational expenses.

Requirements:

Experience

• High school diploma or equivalent

• At least 3 years of customer service or sales support. CPG experience preferred.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$23.25 - $32.50 Hourly

This salary range is an estimate and the actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click

. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.