Help Desk Technician

Help Desk Technician In-Person 5 Days/Week - St. Louis, MO 3 Month Contract-to-Hire $13-15/hr W2 Help Desk Technician St. Louis, MO 3 CTH Job Description: We are seeking a highly skilled and experienced Support Desk Specialist III to join our dynamic IT support team. In this role, you will be the first line of support for end-users, providing exceptional customer service and technical assistance via telephone, email, or chat. Your primary responsibility will be to troubleshoot and resolve a wide range of hardware, software, and voice/data communication system issues. Key Responsibilities: First-Level Support: Serve as the initial point of contact for all end-user technical issues and inquiries. Address and resolve issues efficiently and professionally through various communication channels, including phone, email, and chat. Troubleshooting: Diagnose and troubleshoot hardware and software problems, including issues related to desktop and laptop computers, printers, and network connectivity. Provide solutions or escalate complex issues to higher-level support as necessary. Issue Resolution: Write clear, concise, and informative service tickets to document user-reported issues. Ensure that all tickets are managed effectively, with timely follow-up and resolution. Maintain a high level of customer satisfaction throughout the support process. Escalation: Identify when issues require escalation to higher-tier support or specialized teams. Ensure that escalations are communicated clearly and that relevant details are provided to facilitate swift resolution. Documentation: Create and maintain detailed technical support reports and documentation. Contribute to the development and enhancement of support processes and knowledge base articles. Knowledge Maintenance: Stay updated with the latest industry trends, tools, and technologies. Continuously expand your knowledge base on popular operating systems, application software, and network infrastructure. Qualifications: Experience: A minimum of 1-2 years of experience in a technical support role, with a proven track record of resolving complex issues and delivering exceptional customer service. Technical Skills: Extensive experience with various operating systems (e.g., Windows, macOS, Linux), application software, desktop and laptop hardware, printers, and network systems. Proficiency in using ticketing systems and writing detailed technical support reports. Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts in a clear and understandable manner to non-technical users. Problem-Solving: Strong analytical and problem-solving abilities. Demonstrated capability to diagnose and resolve technical issues efficiently. Customer Service: Committed to providing outstanding customer service and support. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Education: Relevant certifications or a degree in Information Technology, Computer Science, or a related field is preferred. If you are a dedicated IT professional with a passion for solving technical challenges and delivering top-notch support, we encourage you to apply for the Support Desk Specialist III position. Join our team and contribute to maintaining the seamless operation of our IT systems and enhancing the overall user experience. _Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._ Job Type: Contract Pay: $13.00 - $15.00 per hour Expected hours: 40 per week Ability to Commute: St. Louis, MO (Required) Work Location: In person