Insight Global
ATM Support Desk Analyst
Insight Global, Irving, Texas, United States, 75084
In this role, you will provide technical support to external vendors using our client's ATMs. You will provide a wide variety of support options, ranging from email support coming from an internal ticketing system (Jira) to providing preventive support while monitoring an internal tracking system.
Other essential functions include:Diagnose hardware and software issuesPerform and create operational and performance reporting and analysisResponsible to keep customer advised of any issues affecting the contractual SLAsCreate and maintain customer support documentationParticipate in organizational service delivery strategy and definitionResponsible for training and creating training materials for customers on basic hardware and software functionality
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's degree or equivalent years of experiencePrior ATM or Financial Services experienceStrong verbal and written communication skillsAn analytical mind and inclination for problem-solvingProficiency with MS Office applicationsExperience with ticketing systemsAbility to navigate various database applications, SQL experience a significant plusCreate and maintain a positive working environment and relationship with both internal and external customers
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Other essential functions include:Diagnose hardware and software issuesPerform and create operational and performance reporting and analysisResponsible to keep customer advised of any issues affecting the contractual SLAsCreate and maintain customer support documentationParticipate in organizational service delivery strategy and definitionResponsible for training and creating training materials for customers on basic hardware and software functionality
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Bachelor's degree or equivalent years of experiencePrior ATM or Financial Services experienceStrong verbal and written communication skillsAn analytical mind and inclination for problem-solvingProficiency with MS Office applicationsExperience with ticketing systemsAbility to navigate various database applications, SQL experience a significant plusCreate and maintain a positive working environment and relationship with both internal and external customers
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.