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The Customer Service / Sales Support Supervisor leads Account Coordinators who act as the single point of contact for sales agents processing client products/orders and business portfolios. The Supervisor is an escalation point ensuring all customer requirements are met while liaising with suppliers, customers, employees, and sales to best meet client needs.

This is a great opportunity to work for a leader in the custom packaging industry with an amazing culture and a collaborative team! Opportunity to work hybrid, 3 days in office and 2 days remote, available after training.

Responsibilities:

• Point of contact for branch Account Coordinator team, assist with questions and escalate issues
• Develop account coordinator backup plan for branch, provide backup support as needed
• Oversee orders from inception to payment, in alignment with policy and procedures
• Escalate any personnel concerns/issues to Regional Office Manager
• Assist with onboarding of any office staff
• Support implementation of any new corporate or divisional processes or initiatives
• Epicor training lead/liaison for branch
• Manage all office bills
• Allocate warehouse/facility billings
• Report hours for hourly employees to payroll
• Assist with standard and ad hoc reporting for management
• Hold regular meetings with the Account Coordinator team to ensure productive performance
• Responsible for team building budgets
• Support Sales Agent business; performs all standard Account Coordinator responsibilities

Qualifications:

• Bachelor’s degree in business or related discipline preferred
• 3 years of related experience, plus 2 years supervisory experience required
• Experience in a corporate sales and service environment preferred
• ERP (Enterprise Resource Planning) system experience required
• Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required
• Excellent communication skills
• Experience working in a team environment with strong collaboration skills
• Organized, self-motivated and takes initiative
• Bilingual English/Spanish preferred

Submit your resume today!