Spotlight Media
Head of Account Management (TikTok Shop Performance)
Spotlight Media - Los Angeles, California, United States, 90079
Work at Spotlight Media
Overview
- View job
Overview
Head of Account Management (TikTok Shop Performance)
Head of Account Management (TikTok Shop Performance)
The Role:
We're hiring a The Role:
We're hiring a
Head of Account Management
to lead our TikTok Shop Performance (TSP) department. You’ll be responsible for scaling client success, revenue growth, and internal process excellence across all account pods. This is a highly strategic leadership role with visibility across the executive team and ownership over a growing book of business. This role is IN-PERSON in Los Angeles.
What You'll Do:
Strategic Leadership
Own departmental playbooks & SOPs for account management, creator management, and paid media strategies—continuously iterate to stay ahead of platform changes Oversee client success metrics, including churn risk scoring, net promoter scores, and account-level revenue forecasting Run performance management: Conduct weekly 1:1s and monthly reviews for Senior Account Managers (AMs) and Junior AMs (JAs), with KPI-linked feedback loops
Revenue & Pipeline Ownership
Set and exceed GMV and retainer targets across pods Partner with executive leadership to forecast quarterly revenue and margin based on account health and pipeline velocity Identify upsell opportunities and support AMs in cross-selling creator or paid services
Operational Execution
Serve as the escalation point for account teams handling client fire drills, underperformance, or communication breakdowns Ensure smooth progression of accounts through onboarding → activation → retention → upsell stages Coordinate with Live, Brand, and Creator teams to avoid siloing and ensure campaign excellence
Training, Culture & Hiring
Lead monthly pod-level trainings on topics such as creator pitching, TikTok Shop updates, paid media strategy, and client communication Own hiring and onboarding of new Senior and Junior Account Managers as we scale Act as a culture carrier, ensuring AMs embody a client-first, performance-driven mindset across all interactions Help refine and uphold team values, rituals, and operating cadences as the agency scales
Nice to Haves:
Experience leading AM teams in a high-growth agency or commerce tech environment Deep understanding of TikTok Shop, creator marketing, or affiliate-based growth models Familiarity with CRM tools like HubSpot and project management platforms like ClickUp or Asana Analytical mindset with experience interpreting dashboards and performance KPIs
Powered by JazzHR
rOhPQYydUK Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Internet Publishing Referrals increase your chances of interviewing at Spotlight Media by 2x Get notified about new Head of Account Management jobs in
Los Angeles, CA . Executive Director, Corporate Partnerships
Los Angeles, CA $155,400.00-$203,900.00 21 hours ago Global Account Director - Tech, Global Accounts
Los Angeles, CA $202,000.00-$250,000.00 21 hours ago Director of National Sales Operations - Cannabis (Confidential Brand)
Los Angeles Metropolitan Area 4 weeks ago Los Angeles, CA $16,900.00-$20,111.00 1 month ago Calabasas, CA $160,000.00-$190,000.00 1 week ago Los Angeles, CA $170,000.00-$190,000.00 23 hours ago Los Angeles Metropolitan Area $100,000.00-$175,000.00 1 month ago Los Angeles, CA $170,000.00-$220,000.00 2 weeks ago Los Angeles Metropolitan Area $125,000.00-$150,000.00 2 weeks ago Los Angeles, CA $120,000.00-$150,000.00 2 hours ago Inglewood, CA $120,000.00-$150,000.00 4 months ago Los Angeles, CA $140,000.00-$160,000.00 3 weeks ago Glendale, CA $160,000.00-$161,000.00 6 days ago Los Angeles Metropolitan Area $180,000.00-$180,000.00 4 weeks ago Inglewood, CA $120,000.00-$150,000.00 4 months ago Vice President, Customer Experience, Operations and Sales
Los Angeles Metropolitan Area $90,000.00-$120,000.00 3 weeks ago Santa Monica, CA $80,000.00-$110,000.00 1 week ago Los Angeles Metropolitan Area 3 weeks ago Glendale, CA $140,000.00-$160,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Head of Account Management (TikTok Shop Performance)
The Role:
We're hiring a The Role:
We're hiring a
Head of Account Management
to lead our TikTok Shop Performance (TSP) department. You’ll be responsible for scaling client success, revenue growth, and internal process excellence across all account pods. This is a highly strategic leadership role with visibility across the executive team and ownership over a growing book of business. This role is IN-PERSON in Los Angeles.
What You'll Do:
Strategic Leadership
Own departmental playbooks & SOPs for account management, creator management, and paid media strategies—continuously iterate to stay ahead of platform changes Oversee client success metrics, including churn risk scoring, net promoter scores, and account-level revenue forecasting Run performance management: Conduct weekly 1:1s and monthly reviews for Senior Account Managers (AMs) and Junior AMs (JAs), with KPI-linked feedback loops
Revenue & Pipeline Ownership
Set and exceed GMV and retainer targets across pods Partner with executive leadership to forecast quarterly revenue and margin based on account health and pipeline velocity Identify upsell opportunities and support AMs in cross-selling creator or paid services
Operational Execution
Serve as the escalation point for account teams handling client fire drills, underperformance, or communication breakdowns Ensure smooth progression of accounts through onboarding → activation → retention → upsell stages Coordinate with Live, Brand, and Creator teams to avoid siloing and ensure campaign excellence
Training, Culture & Hiring
Lead monthly pod-level trainings on topics such as creator pitching, TikTok Shop updates, paid media strategy, and client communication Own hiring and onboarding of new Senior and Junior Account Managers as we scale Act as a culture carrier, ensuring AMs embody a client-first, performance-driven mindset across all interactions Help refine and uphold team values, rituals, and operating cadences as the agency scales
Nice to Haves:
Experience leading AM teams in a high-growth agency or commerce tech environment Deep understanding of TikTok Shop, creator marketing, or affiliate-based growth models Familiarity with CRM tools like HubSpot and project management platforms like ClickUp or Asana Analytical mindset with experience interpreting dashboards and performance KPIs
Powered by JazzHR
rOhPQYydUK Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Internet Publishing Referrals increase your chances of interviewing at Spotlight Media by 2x Get notified about new Head of Account Management jobs in
Los Angeles, CA . Executive Director, Corporate Partnerships
Los Angeles, CA $155,400.00-$203,900.00 21 hours ago Global Account Director - Tech, Global Accounts
Los Angeles, CA $202,000.00-$250,000.00 21 hours ago Director of National Sales Operations - Cannabis (Confidential Brand)
Los Angeles Metropolitan Area 4 weeks ago Los Angeles, CA $16,900.00-$20,111.00 1 month ago Calabasas, CA $160,000.00-$190,000.00 1 week ago Los Angeles, CA $170,000.00-$190,000.00 23 hours ago Los Angeles Metropolitan Area $100,000.00-$175,000.00 1 month ago Los Angeles, CA $170,000.00-$220,000.00 2 weeks ago Los Angeles Metropolitan Area $125,000.00-$150,000.00 2 weeks ago Los Angeles, CA $120,000.00-$150,000.00 2 hours ago Inglewood, CA $120,000.00-$150,000.00 4 months ago Los Angeles, CA $140,000.00-$160,000.00 3 weeks ago Glendale, CA $160,000.00-$161,000.00 6 days ago Los Angeles Metropolitan Area $180,000.00-$180,000.00 4 weeks ago Inglewood, CA $120,000.00-$150,000.00 4 months ago Vice President, Customer Experience, Operations and Sales
Los Angeles Metropolitan Area $90,000.00-$120,000.00 3 weeks ago Santa Monica, CA $80,000.00-$110,000.00 1 week ago Los Angeles Metropolitan Area 3 weeks ago Glendale, CA $140,000.00-$160,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr