Kaseya Careers
Renewal Specialist
Kaseya Careers - Miami, Florida, us, 33222
Work at Kaseya Careers
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Overview
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
The
Renewal Specialist
in collaboration with the account management team,will be responsible for driving renewal reviews with partners, outlining upcoming renewals and offering term options. You will also act as a subject matter expert for Kaseya's renewal process - understanding how each solution is positioned, quoted, and priced.
Essential Responsibilities:
Manage and execute the renewal process for existing clientIdentify opportunities for upsell and cross-sell during the renewal processBuild and maintain strong relationships with clients to understand their needs and satisfaction levelsWork closely with the Sales team to identify potential growth opportunities within existing accountsPartner with the Customer Success team to ensure seamless service delivery and customer satisfactionMaintain accurate records of renewal activities, customer interactions, and contract details in the CRM systemContinuously evaluate and improve the renewal process to increase efficiency and effectivenessAct as subject matter expert for Kaseya's renewal process - understanding how each solution is positioned, quoted, and pricedDrive renewal reviews with partners, outlining upcoming renewals and offering term optionsQualifications:
Attention to detail is a must!Bachelor's degree in Business, Marketing, or a related field.Excellent oral and written communication skillsStrong customer service skills and ability to develop relationshipsMust be organized and efficient to keep up in a fast-paced environmentAdept at working in high pressure situationsSalesforce (CRM) experience is a plusWell versed in Microsoft Office productsSelf-starter2+ years of experience in a customer-facing role, preferably in renewals, account management, or sales.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
The
Renewal Specialist
in collaboration with the account management team,will be responsible for driving renewal reviews with partners, outlining upcoming renewals and offering term options. You will also act as a subject matter expert for Kaseya's renewal process - understanding how each solution is positioned, quoted, and priced.
Essential Responsibilities:
Manage and execute the renewal process for existing clientIdentify opportunities for upsell and cross-sell during the renewal processBuild and maintain strong relationships with clients to understand their needs and satisfaction levelsWork closely with the Sales team to identify potential growth opportunities within existing accountsPartner with the Customer Success team to ensure seamless service delivery and customer satisfactionMaintain accurate records of renewal activities, customer interactions, and contract details in the CRM systemContinuously evaluate and improve the renewal process to increase efficiency and effectivenessAct as subject matter expert for Kaseya's renewal process - understanding how each solution is positioned, quoted, and pricedDrive renewal reviews with partners, outlining upcoming renewals and offering term optionsQualifications:
Attention to detail is a must!Bachelor's degree in Business, Marketing, or a related field.Excellent oral and written communication skillsStrong customer service skills and ability to develop relationshipsMust be organized and efficient to keep up in a fast-paced environmentAdept at working in high pressure situationsSalesforce (CRM) experience is a plusWell versed in Microsoft Office productsSelf-starter2+ years of experience in a customer-facing role, preferably in renewals, account management, or sales.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional informationKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.