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The Information Systems Coordinator (ISC) serves as a member of the Systems team and reports directly to the Information Systems Architect (ISA). The ISC is responsible for the following:
Responsibilities
Data Management
Updates and maintains Chi Omega’s member database and all connecting systems information as directed.
Retrieves information from the Chi Omega database at the request of staff members and Chi Omega volunteers on time and with superior quality. Requests clarification when needed.
Organizes and processes all membership transactions in a timely and efficient manner. Initiates contact with internal staff for clarification.
Organizes and maintains paperwork files of membership transactions and orders.
Ensure Chi Omega’s information sharing policy is followed whenever member information is shared with vendors or via member requests.
Conducts regular quality control measures to ensure data is accurate and complete.
Contacts appropriate vendors for network or database issues when necessary.
Acts as a database champion, proactively reaching out to fellow departments to ensure relevant information is added to the database in a timely and consistent manner.
Creates and updates department database and software procedures as needed.
Hardware & Software Support
Serves as Microsoft 365 lead for staff and volunteers by building infrastructure, assigning licenses, and training staff to use Microsoft tools to optimize performance and effectiveness. o Maintains accurate inventory of all hardware resources, orders and installs new hardware and software and technology applications to meet the organization’s needs and disposes of equipment according to best practices.
Acts as first point of contact for technology inquiries; escalating matters providers as necessary. o Conducts testing for new technology systems across the organization.
Contacts appropriate vendors for network, database, or software issues.
Serve as primary contact for assigned vendors as directed by the ISA.
Customer Service
Provides superior customer service to all internal and external customers.
Assists members, staff and volunteers with website or other technology questions upon request. o Coordinates with vendors on operational tasks including hardware, software, and open database tickets.
Develops training materials and conducts end user training on technology systems and information security for staff and volunteers.
Completes continuing training as applicable to position. Completes other duties as assigned by the ISA, Governing Council, or Fraternity leadership team.
Education | Experience
A four-year degree or a two-year degree with experience in technology, information systems, or database management.
Technical skills
Experience with Office 365 administration.
Experience with database query and report writing preferred.
Willingness to learn software and solutions.
Qualifications | requirements
Exceptional attention to detail.
Excellent written and oral communication skills.
Excellent interpersonal skills, including an optimistic, flexible attitude.
Ability to work independently and remain motivated and deadline oriented.
Ability to juggle multiple tasks and priorities.
Prior experience with a membership organization is preferred.
Membership in Chi Omega is preferred but not required.
Location
This position is located at the Executive Headquarters in Memphis, TN.
Travel
Travel may be required for national meetings or other training. Training is typically scheduled in advance.
About Chi Omega
Founded in 1895, Chi Omega Fraternity is the largest women’s fraternal organization in the world with over 418,000 initiated Sisters and 181 collegiate chapters. Chi Omegas bring the Fraternity’s founding purposes to life, one woman at a time, through friendship, personal integrity, service to others, academic excellence and intellectual pursuits, community and campus involvement, and personal and career development. Chi Omega’s shared values inspire Sisters to serve the world for a lifetime. Learn more at chiomega.com.
Send resumes and cover letters to jake.sandiford@chiomega.com
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Non-profit Organizations
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Information Systems Coordinator