Akkodis
Infrastructure Engineer - Audio/Video
Akkodis - New York, New York, us, 10261
Work at Akkodis
Overview
- View job
Overview
Akkodis is seeking
Infrastructure Engineer - Audio/Video
for a
Contract
job with a client in
New York, NY - Hybrid (3 days on site in a Week) . Ideally looking for applicants with a solid background in the financial services industry. Pay: $75-85/hour – All Inclusive;
The rate may be negotiable based on experience, education, geographic location, and other factors. PROJECT: Base INT EET Contact Center Position Summary: Exciting opportunity to join our RTC Operational Excellence team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Voice & Video infrastructure while adhering to Banks standards and practices. We are looking for candidates with a technical background in voice, video, and network infrastructure. Candidate should also have excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo. Key Responsibilities: • Work with operational excellence team to establish high-level solution needs and with cross tower teams for technical requirements and implementation • Analyze technical data processing routines and drive solutions that will promote process efficiency and controls across RTC • Operational Excellence strategic initiatives focused on driving a culture of continuous improvements • Accountable for oversight of technical, process, and service deliverables against different risk programs • Design service management improvement plans and automate tasks to improve services and reduce issues • Expected to proactively identify opportunities to improve manual processes • Accountable for inventory service management processes and improvements • Create methodology to drive adoption and ongoing use of a new service offering • Engagement of other teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objective • Enable the use of data to drive operational efficiency and effectiveness • Ensure the stability of environment through lifecycle management • Create appropriate measurement, reporting, and monitoring metrics that provide guidance for process improvement Desired Qualifications • Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies • Understanding of SQL and writing SQL queries to validate data • Understanding of analysis and project management disciplines, processes, and tools • Experience in monitoring and managing issues, risks and dependencies • Strong reporting skills with a proven ability to manage multiple stakeholders • Technical writer with voice and video platform support/engineering expertise If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact
Aditya Singh
at
aditya.singh@akkodisgroup.com Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance
Infrastructure Engineer - Audio/Video
for a
Contract
job with a client in
New York, NY - Hybrid (3 days on site in a Week) . Ideally looking for applicants with a solid background in the financial services industry. Pay: $75-85/hour – All Inclusive;
The rate may be negotiable based on experience, education, geographic location, and other factors. PROJECT: Base INT EET Contact Center Position Summary: Exciting opportunity to join our RTC Operational Excellence team where we drive improvements, reduce operational risks, and seek to find faster, simpler, and more efficient ways to strengthen our Voice & Video infrastructure while adhering to Banks standards and practices. We are looking for candidates with a technical background in voice, video, and network infrastructure. Candidate should also have excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, project, and technology teams along with process owners while building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can analyze data and drive to logical outcomes while constantly challenging the status quo. Key Responsibilities: • Work with operational excellence team to establish high-level solution needs and with cross tower teams for technical requirements and implementation • Analyze technical data processing routines and drive solutions that will promote process efficiency and controls across RTC • Operational Excellence strategic initiatives focused on driving a culture of continuous improvements • Accountable for oversight of technical, process, and service deliverables against different risk programs • Design service management improvement plans and automate tasks to improve services and reduce issues • Expected to proactively identify opportunities to improve manual processes • Accountable for inventory service management processes and improvements • Create methodology to drive adoption and ongoing use of a new service offering • Engagement of other teams to identify and document dependencies; takes ownership of relationship and escalation as required to meet objective • Enable the use of data to drive operational efficiency and effectiveness • Ensure the stability of environment through lifecycle management • Create appropriate measurement, reporting, and monitoring metrics that provide guidance for process improvement Desired Qualifications • Experience with the appropriate methods and tools (i.e., workshops, process flow, Visio, BPML) to document system designs, data flows and dependencies • Understanding of SQL and writing SQL queries to validate data • Understanding of analysis and project management disciplines, processes, and tools • Experience in monitoring and managing issues, risks and dependencies • Strong reporting skills with a proven ability to manage multiple stakeholders • Technical writer with voice and video platform support/engineering expertise If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact
Aditya Singh
at
aditya.singh@akkodisgroup.com Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance