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Job Detail

FIRE AND RESCUE TECHNICAL PROGRAM MANAGER

GENERAL DEFINITION OF WORK:

• Serves as the Information Technology Department liaison to the Fire and Rescue System. Performs difficult technical, professional, and administrative work managing and maintaining information technology systems related to Fire and Rescue to support major activities in planning and providing emergency services. Work involves managing emergency response systems; providing management analysis, development, design and preparation of computer programs and database administration for the Fire and Rescue Department. Work is performed under general supervision.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

• Manages and directs the development and maintenance of Fire and Rescue computer programs and systems; trains users in the use of application software. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
• Act as liaison from County Information Technology to Fire and Rescue Services, ensuring that all technology needs are managed and supported as required.
• Work with County IT staff to share information necessary to ensure that backup technicians are available for Fire and Rescue support as needed.
• Provides coordination and oversight: with fire and rescue CAD applications that support field units and provide associated training, conduct response order analysis, computer aided dispatch (CAD) data analysis and other analyses as required.
• As required and at Fire Chief’s discretion, acts as liaison/advisor to ECC staff, specifically fire and rescue dispatchers.
• In conjunction with ECC staff, provides professional and technical consultation with CAD system vendor(s), technology, applications, operations and analysis.
• Trains user personnel in the use of computer aided dispatch (CAD) applications, radio system and components.
• At the direction of the Fire Chief, provides external representation for the department on all matters relating to computer programs and software applications.
• Report to County IT on all needs related to Disaster Recovery, cybersecurity, infrastructure requirements, and operational support needs.
• Participates on work groups, committees, and informal meetings as assigned.
• Provides on scene technical support for emergency incident commanders through analysis and mapping support.
• Work with County Geographic Information System (GIS) Services department to manage support during emergency operations and hazardous materials incidents.
• Address and manage GIS requirements specific to fire and rescue needs and future planning with County GIS department.
• Provides support and assistance with management of the fire and rescue portion of the public safety radio system and its associated parts.
• Assist County IT department with configuration, maintenance and troubleshooting of all equipment used for in-vehicle network services.
• Establishes and maintains customer service communications for request on Fire and Rescue GIS products and services.
• Maintain various level of certifications and trainings to include CPR and other county mandated curriculum, that may be modified periodically to meet the needs of this fire and rescue support position.
• Performs related tasks as required and other job duties as assigned to support the overall mission of fire and rescue responses through the various technology platforms and associated policies and procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of principles, techniques and methods required for operation and maintenance of a complex systems and software applications; thorough knowledge of techniques in geographic information systems analysis and design; thorough knowledge of geography of the County; thorough knowledge of County, Department and Fire and Rescue procedures and standards; some knowledge of the principles and practices of leadership; skill in directing people as they work; ability to establish and maintain effective working relationships with the public, elected officials, senior management and fellow employees; ability to communicate effectively, both orally and in writing. Ability to work efficiently under pressure and with tight deadlines. Working familiarity with computer aided dispatch systems, mobile device terminals, and radio communications systems.

EDUCATION AND EXPERIENCE:

• Any combination of education and experience equivalent to a Bachelor's Degree in computer science, geographic information systems or related field; and 3-5 years of progressively responsible professional experience creating digital data models for analysis, database administration and project management; and 2-3 years technical work experience using emergency response computer programs and software applications. Overall and substantial work experience may be considered in some place of the aforementioned education.

TOTAL COMPENSATION PACKAGE:

Qualifications - Medical, dental, vision and prescription coverage • FSA • Tuition reimbursement • Paid holidays • Virginia Retirement System (VRS), Life insurance • 457(B) retirement plan • Annual and Sick Leave • Free healthcare at our Employee Wellness Center