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The Business Solutions Manager oversees the operations of the Business Solutions department and guides staff within the workforce development area. ESSENTIAL FUNCTIONS Advises, guides and mentors staff on the delivery of services to customers and provides support, technical assistance and training as appropriate. Responsible for the preparation, design and implementation of budget, including the prudent use of company resources, accounting of assets and monitoring performance to plan. Evaluates the service delivery system and develops procedures to improve service delivery and outcomes. Aligns service delivery programs to the unique needs of dislocated workers impacted by workforce reductions, layoffs or downsizing with rapid response services. Performs other related duties as assigned. REQUIRED SKILLS & ABILITIES Knowledge of workforce development, WIOA, economic development, business intelligence and trends, and project management. Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. Knowledge of principles and practices of effective case management, career counseling and job seekers transitioning to their next role. Knowledge of applicable policies and procedures to ensure compliance with federal, state and local guidelines. Knowledge of word processing, spreadsheet, technology and computer skills. Exceptional customer service and interpersonal skills. Excellent problem-solving and critical thinking skills, organizational skills, and detail oriented. The Business Solutions Manager is an influencer comfortable managing teams and communicating in-person, virtually and via email/writing. Can lead projects and business initiatives, develop strategies and deliver productive solutions. Ability to analyze and interpret information and data and provide relevant feedback for action. EDUCATION AND EXPERIENCE Bachelor’s Degree from an accredited university or college in a relevant field of study and five (5) years of relevant experience, to include three (3) years of supervisory experience. Additional relevant experience in a similar capacity may be considered in lieu of required education. Valid driver’s license and proof of insurance with good driving record. Bilingual in English and Spanish strongly preferred. ABOUT US C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. WORK PERKS Medical, Dental, and Vision insurance Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match up to 6% of individual contributions Norton LifeLock Identity Theft Protection Life Insurance Short and Long Term Disability Critical Illness Insurance Accident Insurance Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

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