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This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Title: Director, Center of Excellence Position Overview: The Director of the Center of Excellence (COE) is responsible for working across all functional teams on the account to achieve account KPI objectives, ensure that the account is delivering Key MSA requirements and drive innovation across the organization. This senior leadership role focuses on enhancing program management effectiveness, consistency, and continuous governance improvement while shaping strategy and fostering a culture of excellence. Key Responsibilities: Strategic Leadership: • Develop and execute long-term COE strategy, aligning with overall business objectives • Identify emerging trends and opportunities to enhance organizational capabilities • Collaborate with Service Line peers to drive transformational change Program and Portfolio Management: • Lead team in developing program management policies, guidelines, and best practices • Plan, implement, and refine program management tools to optimize processes and performance • Ensure enterprise-wide process continuity and alignment within client platforms • Develop and monitor key metrics at program and portfolio levels Operational Excellence: • Establish business and program management processes, workflow models, standards, and tools • Lead centralized reporting and planning services, ensuring timely status reporting • Develop program and audit controls to enhance service quality and compliance • Drive process improvement initiatives across business units Team Leadership and Development: • Offer strong leadership, technical guidance, and coaching to diverse teams •Foster a culture of innovation, learning, and continuous improvement Stakeholder Management: • Build and maintain relationships with client teams, senior executives, and key partners • Represent the COE at the executive level, advocating for resources and support • Communicate complex concepts and strategies to diverse audiences Innovation and Change Management: • Lead identification and adoption of cutting-edge technologies and methodologies • Spearhead change management initiatives for successful implementation of new practices Governance and Risk Management: • Develop and oversee governance frameworks aligned with corporate policies and regulations • Manage and mitigate risks associated with COE initiatives and organizational change Qualifications: • Minimum 10 years of program management or related experience, with 5 years in a management role preferably in corporate real estate • Proven success in strategic thinking, process improvement, building partnerships, and organizational agility • Experience managing diverse teams and substantial national real estate portfolios • Advanced organizational and presentation skills • In-depth understanding of program management processes and risk analysis Skills: • Leadership and team motivation • Excellent interpersonal and communication skills • Ability to adapt to rapidly changing environments • Strategic thinking and problem-solving capabilities This COE Director role offers an opportunity to shape the future of our organization, drive innovation, and make a significant impact on business performance in a dynamic, global environment #LI-DNI