University of California
Financial Services Analyst Liaison
University of California - Los Angeles, California, United States, 90079
Work at University of California
Overview
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Overview
Description
Join UCLA Health as a Financial Services Analyst Liaison in the Physicians' Billing Office (PBO), where you'll play a central role in resolving complex patient billing issues. Reporting to the Patient Billing and Collections Supervisor, you will manage high-level patient escalations, act as a liaison between departments, and support service recovery efforts that directly improve the patient financial experience.
In this role, you will:
*Manage escalated guarantor accounts and act as a patient advocate, using discretion to resolve complex billing disputes.
*Collaborate with internal stakeholders, including the Patient Experience Office and leadership, to drive resolution of high-visibility cases.
*Identify and analyze dissatisfaction trends; contribute to workflow enhancements and service recovery initiatives.
*Support key projects and system improvements to increase billing accuracy and workflow efficiency.
*Maintain professionalism in all interactions and communicate outcomes clearly to patients and senior leadership.
Salary Range: $28.30 - $54.74/hour
Qualifications
We're seeking a detail-oriented billing professional with: High school diploma or equivalent experience, required Minimum 3 years of relevant healthcare billing, collections, or customer service experience, required Working knowledge of guarantor self-pay accounts, CPT-4 and ICD-10 coding, billing, and collections, required Knowledge of government and private insurance billing rules and self-pay collection regulations, required Proficiency in Microsoft Office and billing software systems, required Experience in analyzing complex accounts and payer regulations, required Ability to plan, prioritize, and complete assignments independently in a deadline-driven environment, required Strong written and verbal communication skills, including the ability to interact with leadership and diverse patient populations, required Ability to resolve conflict professionally and maintain confidentiality in sensitive matters, required Typing and 10-key proficiency; ability to prepare correspondence, maintain records, and organize data, required Knowledge of Federal and State billing regulations within a university or healthcare setting, required Experience managing executive-level patient billing complaints
Join UCLA Health as a Financial Services Analyst Liaison in the Physicians' Billing Office (PBO), where you'll play a central role in resolving complex patient billing issues. Reporting to the Patient Billing and Collections Supervisor, you will manage high-level patient escalations, act as a liaison between departments, and support service recovery efforts that directly improve the patient financial experience.
In this role, you will:
*Manage escalated guarantor accounts and act as a patient advocate, using discretion to resolve complex billing disputes.
*Collaborate with internal stakeholders, including the Patient Experience Office and leadership, to drive resolution of high-visibility cases.
*Identify and analyze dissatisfaction trends; contribute to workflow enhancements and service recovery initiatives.
*Support key projects and system improvements to increase billing accuracy and workflow efficiency.
*Maintain professionalism in all interactions and communicate outcomes clearly to patients and senior leadership.
Salary Range: $28.30 - $54.74/hour
Qualifications
We're seeking a detail-oriented billing professional with: High school diploma or equivalent experience, required Minimum 3 years of relevant healthcare billing, collections, or customer service experience, required Working knowledge of guarantor self-pay accounts, CPT-4 and ICD-10 coding, billing, and collections, required Knowledge of government and private insurance billing rules and self-pay collection regulations, required Proficiency in Microsoft Office and billing software systems, required Experience in analyzing complex accounts and payer regulations, required Ability to plan, prioritize, and complete assignments independently in a deadline-driven environment, required Strong written and verbal communication skills, including the ability to interact with leadership and diverse patient populations, required Ability to resolve conflict professionally and maintain confidentiality in sensitive matters, required Typing and 10-key proficiency; ability to prepare correspondence, maintain records, and organize data, required Knowledge of Federal and State billing regulations within a university or healthcare setting, required Experience managing executive-level patient billing complaints