Sunrise Systems, Inc.
Client Services Rep/Office Services
Sunrise Systems, Inc. - Phoenix
Work at Sunrise Systems, Inc.
Overview
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Overview
Job Title: Customer Service-Worksite Representative Location: Phoenix, AZ 85027
Duration: 6 months temp to perm
Position Type: Hourly contract Position (W2 only)
Training is on site for 7-8 weeks, 40 hours per week for training. The hours of operation are 730am-600pm CT
Temp to Perm opportunity.
client is seeking a Worksite Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
Supporting policyholders with insurance product information
• Answering PFP calls and responding to policyholder inquires with claims, service, and intake related issues
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Ability to handle claim intake for PFP
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s.
• Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Expected to be able work various shifts within 7:30 a.m. – Simplifies complexity by breaking down issues into manageable parts. Meets objectives on time with minimal supervision. Effectively prioritizes according to competing demands and shifting objectives. Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Strong knowledge of worksite products and services
• Basic computer skills and knowledge of database software.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Ability to explain detailed policy concepts in a simple way
2 – 3 years’ experience of customer service.
• bachelor’s degree preferred
Duration: 6 months temp to perm
Position Type: Hourly contract Position (W2 only)
Training is on site for 7-8 weeks, 40 hours per week for training. The hours of operation are 730am-600pm CT
Temp to Perm opportunity.
client is seeking a Worksite Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
Supporting policyholders with insurance product information
• Answering PFP calls and responding to policyholder inquires with claims, service, and intake related issues
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Ability to handle claim intake for PFP
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s.
• Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Expected to be able work various shifts within 7:30 a.m. – Simplifies complexity by breaking down issues into manageable parts. Meets objectives on time with minimal supervision. Effectively prioritizes according to competing demands and shifting objectives. Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Strong knowledge of worksite products and services
• Basic computer skills and knowledge of database software.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Ability to explain detailed policy concepts in a simple way
2 – 3 years’ experience of customer service.
• bachelor’s degree preferred