Affirm
Director, Client Success
Affirm - Houston, Texas, United States, 77246
Work at Affirm
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Overview
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Director, Client Success
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Affirm Join to apply for the
Director, Client Success
role at
Affirm Get AI-powered advice on this job and more exclusive features. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As the Director of International Account Management, you will own teams responsible for driving the adoption of Affirm across enterprise-level merchants in various geographies. This position lives at the intersection of people and partner management and requires the ability to identify strategic opportunities; outstanding skills in relationship-building and program management; and, given the role’s high-profile nature, comfort in reporting out to executive audiences.
You will play a pivotal role in expanding Affirm to new markets. As such, an entrepreneurial spirit will be key to your success. You will need to establish best practices, scale teams and refine their structure, and be willing to work in a fast-paced environment where ambiguity is a constant.
This role reports to a Senior Director of Account Management.
What You'll Do
Manage a portfolio of enterprise accounts against quarterly and annual targets Help foster strategic, long-term relationships with key partners. Manage customer health to ensure overall satisfaction and business results Frame strategic decisions and make recommendations Identify and prioritize goals, driving their execution to support Affirm’s long-term success in new markets Drive, oversee, and coach team members in commercial discussions and associated negotiations Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities. Drive alignment with other cross-functional leaders across various markets and time zones - including from Sales, Analytics, Product, Credit, and Marketing - to innovate and drive results Manage seven account managers, with room to expand
What We Look For
7-15 years of enterprise customer-facing experience, managing broad account portfolios 3-5 years of supervising account teams, including managers and individual contributors, as well as scaling teams Expertise negotiating complex commercials Strong relationship management skills, with the ability to influence outcomes and navigate large, matrixed merchant organizations Strong written and verbal communication skills; outstanding executive presence Excellent problem-solving and analytical abilities An obsession for getting the details right, balanced with a bias towards action over perfection Flexibility and willingness to travel internationally Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
Pay Grade - N
Equity Grade - 10
Employees new to Affirm typically come in at the start of the pay range.
Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $237,500 - $300,000
USA On Target Earnings (all other U.S. states) per year: $211,250 - $273,750
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
Benefits
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Affirm by 2x Sign in to set job alerts for “Director of Customer Success” roles.
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Director, Client Success
role at
Affirm Join to apply for the
Director, Client Success
role at
Affirm Get AI-powered advice on this job and more exclusive features. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As the Director of International Account Management, you will own teams responsible for driving the adoption of Affirm across enterprise-level merchants in various geographies. This position lives at the intersection of people and partner management and requires the ability to identify strategic opportunities; outstanding skills in relationship-building and program management; and, given the role’s high-profile nature, comfort in reporting out to executive audiences.
You will play a pivotal role in expanding Affirm to new markets. As such, an entrepreneurial spirit will be key to your success. You will need to establish best practices, scale teams and refine their structure, and be willing to work in a fast-paced environment where ambiguity is a constant.
This role reports to a Senior Director of Account Management.
What You'll Do
Manage a portfolio of enterprise accounts against quarterly and annual targets Help foster strategic, long-term relationships with key partners. Manage customer health to ensure overall satisfaction and business results Frame strategic decisions and make recommendations Identify and prioritize goals, driving their execution to support Affirm’s long-term success in new markets Drive, oversee, and coach team members in commercial discussions and associated negotiations Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities. Drive alignment with other cross-functional leaders across various markets and time zones - including from Sales, Analytics, Product, Credit, and Marketing - to innovate and drive results Manage seven account managers, with room to expand
What We Look For
7-15 years of enterprise customer-facing experience, managing broad account portfolios 3-5 years of supervising account teams, including managers and individual contributors, as well as scaling teams Expertise negotiating complex commercials Strong relationship management skills, with the ability to influence outcomes and navigate large, matrixed merchant organizations Strong written and verbal communication skills; outstanding executive presence Excellent problem-solving and analytical abilities An obsession for getting the details right, balanced with a bias towards action over perfection Flexibility and willingness to travel internationally Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
Pay Grade - N
Equity Grade - 10
Employees new to Affirm typically come in at the start of the pay range.
Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $237,500 - $300,000
USA On Target Earnings (all other U.S. states) per year: $211,250 - $273,750
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
Benefits
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Affirm by 2x Sign in to set job alerts for “Director of Customer Success” roles.
National Strategic Partnerships Director
Director of Educational Partnerships (K-12 Sales)
Senior Major Accounts Director – Corporate Accounts (USA)
Director of Sales, PEMB (Pre-Engineered Metal Buildings)
Houston, TX $100,000.00-$150,000.00 3 weeks ago National Solutions Sales Director - Rail
Regional Manager - Texas - Sustainability Solutions
Houston, TX $100,000.00-$175,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr